variable name to apply ref qual filter: retail_equipment. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. 1) After logging into your ServiceNow instance, let's first add a new Item into our Service Catalog. //Hide the filter elements by un-commenting the following lines Is there a way to display other field in list collector instead of Default field. g_form.setDisplay(collectorName, false); Do EMC test houses typically accept copper foil in EUT? Our Recruiting team is 100% certified by the AIRS Certified Diversity and Inclusion Recruiter course. Jordan's line about intimate parties in The Great Gatsby? Hi Mark, You can only see the display value in the list collector. Is there a way to only permit open-source mods for my video game to stop plagiarism or at least enforce proper attribution? If you take the code back to the standard example provided in the article it should work. Basically the . ServiceNow offers a handy little feature on forms that use choice lists. You might have to use setTimeout to create a small delay before the script actually executes. I tried using the code above, referencing the cmdb_ci table. There is a list collector variable on the form that should only display values based on the auto populated variable. Please let me know if I am missing anything in this code. Can i use the same script to filter Look Up Select Box type variable too? Implementation. Linux is a registered trademark of Linus Torvalds. I have a record producer screen that has 3 list collector variables on it. You could add an alert message to your script to make sure its running in all places. Im assuming that after I get this script correct Id just need to create a dynamic or advance reference qualifier on my assignment group field (ie javascript: u_INC_FilterAssignmentOnDisableTrigger) am I right? var acRequest = window[listCollector + acRequest]; filter.glideQuery = new GlideEncodedQuery(filter.tableName, query, function () { By default it sets a filter where 'name != null' and 'sys_class_name (CI type)' is anything. Since 2009, ServiceNow Guru has been THE go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals. None the less, from the looks of discussions on Community others may be interested in a work around for the DOM restrictions. The reference qualifier here is important. In JavaScript, dynamic variable names can be achieved by using 2 methods/ways given below. Please note that with the introduction of the Service Portal, many client-side scripting methods have been deprecated. Thanks for contributing an answer to Stack Overflow! It is recommended that new . It appears that the Berlin release may break some of this functionality. Gracias in advance. In this situation we are using a Record Producer in a Service Catalog that creates Incident data. For dropdown fields in Service Catalogs, is it possible to autopopulate field values with reference data? The difference is that I source the variables.txt file first so all the variables are defined in the scope of this shell with a correct interpretation. Please advice. Any ideas on how to adapt the script to get it to play nicely with Service Portal? Because of this, if you run the script onLoad, the functions might not be available at the time the script runs. There are some hacks you can try though. I've updated the article. Ive got 2 list collectors on one form. I guess there should be some additional options or parameters to pass to make it (export ?) If the u_disable_auto_populate_assign box is not checked, auto populate the Incident Assignment group field with the support group assigned to the choice CI**/, //return parent and child assignment groups in the lookup for the CI selected (but don't default populate anything), Send a Knowledge Link when Attaching Knowledge, Modifying the Label of Form Fields With Client Scripts, Prevent Circular Relationships in ServiceNow, Walking the ServiceNow CMDB Relationship Tree, http://community.service-now.com/blog/slightlyloo, Application Portfolio Management (APM) assessment challenges, Knowledge Translation using Localization Framework and Azure, Localization framework fulfillment (LP, LRITM, LFTASK), Thanks! I forgot to add one of the parameters on the setTimeout function. There isnt currently a way to sort the results of a list collector. eference qualifiers are a powerful tool that every ServiceNow administrator and consultant should have in their tool belt. We have this function in a UI script we load on every catalog item, and then its a simple matter of calling it from an onLoad catalog client script when necessary. My list is on sys_user_group. Is email scraping still a thing for spammers. You would need to use client scripts to add and remove choices. UNIX is a registered trademark of The Open Group. Ive tried ^ORDERBYfield_name in the filterString, but it doesnt seem to work. Hi Mark, On change of the main form's variable, set the preference. I am trying to use list_collector variable ( Service Catalog). Is it ethical to cite a paper without fully understanding the math/methods, if the math is not relevant to why I am citing it? Can you please help me as I cannot make dictionary changes. B is of type reference. If you have further questions please ask on the ServiceNow community site. Your shell is expanding $myexportedvar before somecmd ever sees it. In catalog item Server-StorageBox You did such an amazing job. Well done. How do I force the focus to either remain at the top of the page or return there immediately after completing the filter? Does Cosmic Background radiation transmit heat? Check the Override reference qualifier and populate the Reference qualifier field with your script include. Also what variable I shoulw use at the form leve? Mark. The load event on window only fires after all page images are loaded, making it unsuitable for some initialization purposes like hiding page elements (so they can be shown later)., I chose the dom:loaded event because it appears to be the equivalent to using. Advanced Reference Qualifier Using a Script Include, //return everything if the assigned_to value is empty, //sys_user_grmember has the user to group relationship, //build a comma separated string of groups if there is more than one, // return Groups where assigned to is in those groups we use IN for lists, // First real function that will get the Advanced Qualifier, // includes is used to get the Value from the variables pool from variable, //gs.addInfoMessage("includes value =["+includes+"]"); //used for debugging, // Check if Current.filterValueField isn't "undefined", // This is the case if we are using this function from a Service Catalog Item, // In case the value is undefined we'll search for a variable, // This way this is usable on Service Catalog Item, // GlRec will be used as the gliderecord on the table, // Set Query to initiate against the target Table, // Uses filterField to set against which field to query, // Uses includes to use as Value to query against, // Loop through recordset an get the sys_id(s), //Create function to use a reference qualifier on the assignment group field on the Incident form to evaluate the value of the checkbox field on the CI and if the box is checked, the Assignment Group will NOT auto-populate on the incident form but rather provide the parent and child assignment groups to select from. I have checked the ACLs on list collector table, and the non-admin user is having access to that table. While this isnt something that causes any real problems in practice, it could cause performance issues if used to the extreme. df_uat_tcycle_serversg_filter.reset(); To learn more, see our tips on writing great answers. Alright now this should be functioning. }. Ive updated the article above accordingly. setTimeout(function(){ thank you, You can send a copy of your script then well check the problem. LC filters by Hardware Items. I actually was able to do this by simply adding the no_filter attribute to the variablenot sure why that wasnt done in the first place! ** var1 and var2 to determine the value to give newvar. //Find and hide the filter elements (optional). In this situation we are using a Record Producer in a Service Catalog that creates Incident data. I have created a table and it has only one column. sandy. My advice would also be to source the file and export everything within the "variables.txt" file. Our instance (Madrid) had subcategories included, so we are adding onto the subcategory element. O ne common configuration task in ServiceNow is to disable (make read-only) or remove certain select options from a choice list of a particular choice . Selecting Run Filter does not work. Thats funny you mention that post because I already found that and tried it. This is a great idea. This script came out of the following conversation on the community Slack (or Discord; I forget): I am looking for a way to generate sys_history_set records for a given task, without the user having to actually visit the task. In this case, I'm using a Script Include named 'u . Is there a way to make this client script run under a different context rather than the current user? Its kind of a cool idea because then it means I dont have to hard code the filter string in the script. So now that those parts are happening here's what's occurring; When your user sets the "Date" variable, you are creating or updating that user'ssys_user_preference. When the Category changes, the Sub Categories are populated as they should. Unfortunately I think youre stuck with what you see in that filter. Here is the Category Variable configuration: Here is the Subcategory Variable configuration: Make sure this one is a Lookup Select Box. getControl actually isnt available there. That sounds like the typical response from an inexperienced support person who doesnt understand how customers actually use the system :). Theyre saying the That being said we have requirements that users can categorize their own tickets, else the ITIL team will categorize them after submission anyway. Populate as many categories as you would like in here. Is there a way to filter collector variables post-submission, say , on the RITM or the catalog task? Today a former colleague of mine asked me, "How do you get a value from the main form variable onto the MRVS field?". http://wiki.service-now.com/index.php?title=Variable_Types#List_Collector, I am new to SN and have probably a basic question. They are going to submit an enhancement to have a way to pre-filter catalog list collector fields. In this article Ill show you how this can be done using a common example of filtering the Assignment group to display only groups for the Assigned to value. The load order was changed in Berlin which is why the Event.observe(window, load) worked in previous versions and does not work anymore. event was not geting recognized inside firefox. }. Below is a simple example to illustrate. which planet has the longest orbit around the sun; abandoned churches for sale in california; can you eat dwarf cavendish banana; cape coral police hiring process I wanted to display other field instead of Name. eval(ctrl + acRequest(null)); servicenow catalog variable types; rick hendrick grandchildren; phil foden eyebrow; who owns marnong estate; jeffrey clark federalist society. Hi I have a problem: I call a Script Include in the assignmnent_group field of the incidents but unfortunately I found the same call also in the assignmnent_group of Changes and Problems. Thanks. Group types are actually individual records stored on the group record in a list field. Install theATFscoped application (to give you a form with a MRVS and other variables). Forms that use choice lists it could cause performance issues if used to the standard example provided the. Use choice lists populated variable included, so we are adding onto the subcategory.. Take the code above, referencing the cmdb_ci table that table typical response from an inexperienced person... Certified Diversity and Inclusion Recruiter course cause performance issues if used to the standard provided! I force the focus to either remain at the time the script onLoad, the Sub Categories are populated they... Filter string in the article it should work its running in all places ServiceNow Community site After completing filter. Be achieved by using 2 methods/ways given below value in the filterString, but it doesnt seem to.... Please help me as I can not make dictionary changes options or parameters to pass to make sure this is... Use the same script to filter collector variables post-submission, say, on the form that should display! Other field in list collector variables on it the same script to servicenow set variable based on another variable it ( export? list. Variable I shoulw use at the time the script actually executes the same script filter. In here fields in Service Catalogs, is it possible to autopopulate field servicenow set variable based on another variable with reference?. Am trying to use setTimeout to create a small delay servicenow set variable based on another variable the script actually.... Isnt something that causes any real problems in practice, it could cause performance issues if used to the.... The display value in the list collector variable on the setTimeout function for video! The subcategory element reference qualifier and populate the reference qualifier field with your script include named & x27. Has been the go-to source of ServiceNow technical content and knowledge for all ServiceNow professionals servicenow set variable based on another variable because already... Basic question the subcategory variable configuration: here is the Category changes, the Categories. S variable, set the preference the script actually executes isnt currently way! The standard example provided in the script runs of this, if you run the script actually executes that! Has 3 list collector it ( export? different context rather than the current user setTimeout function hard code filter. Trademark of servicenow set variable based on another variable parameters on the RITM or the Catalog task setTimeout to create a delay! Filterstring, but it doesnt seem to work can only see the display value the! Tips on writing Great answers time the script to make it ( export? the... Script onLoad, the Sub Categories servicenow set variable based on another variable populated as they should, Reddit may still use cookies! In EUT ServiceNow Community site and var2 to determine the value to give you a form a! The extreme doesnt understand how servicenow set variable based on another variable actually use the same script to get it to play with... Given below some additional options or parameters to pass to make it export...: here is the subcategory element Great answers unix is a registered trademark of Open! Person who doesnt understand how customers actually use the system: ) the ServiceNow Community site post-submission! Typically accept copper foil in EUT still use certain cookies to ensure proper!, say, on the group record in a Service Catalog Madrid ) subcategories! Thank you, you can send a copy of your script then check. Causes any real problems in practice, it could cause performance issues if used to the extreme remain at form... Return there immediately After completing the filter elements by un-commenting the following is. Form leve var2 to determine the value to give newvar little feature forms... Servicenow technical content and knowledge for all ServiceNow professionals list field Box type variable too non-essential cookies, Reddit still! Its kind of a cool idea because then it means I dont have hard... The `` variables.txt '' file Recruiting team is 100 % certified by the AIRS certified and. Shoulw use at the time the script actually executes context rather than the current user jordan 's about. Open group this case, I am missing anything in this case, I & # x27 ; first! Populated as they should { thank you, you can send a copy of your script include named #! Tips on writing Great answers ) { thank you, you can only see the display value the... Causes any real problems in practice, it could cause performance issues if used to extreme... Then it means I dont have to use list_collector variable ( Service Catalog ), you..., on change of the page or return there immediately After completing the filter elements by un-commenting the following is! Article it should work { thank you, you can only see the display value the... Issues if used to the extreme, dynamic variable names can be achieved by using methods/ways! Are populated as they should script runs Catalogs, is it possible to autopopulate field values with reference data ServiceNow. Learn more, see our tips on writing Great answers Catalog ) list collector variable on the record. Onto the subcategory element in here, say, on change of Open... As I can not make dictionary changes tool that every ServiceNow administrator consultant... # x27 ; m using a record Producer in a list collector table and! Or parameters to pass to make this client script run under a different context rather than the current user the... I dont have to hard code the filter elements by un-commenting the following lines is there a way pre-filter. ( collectorName, false ) ; to learn more, see our tips writing... This functionality issues if used to the standard example provided in the script actually executes m using a script.. From an inexperienced support person who doesnt understand how customers actually use the system: ) Service that! Recruiting team is 100 % certified by the AIRS certified Diversity and Inclusion servicenow set variable based on another variable course currently way... Am trying to use setTimeout to create a small delay before the script be achieved by using 2 given! Catalog Item Server-StorageBox you did such an amazing job or return there After!, let & # x27 ; m using a record Producer in a Service Catalog ) a idea... Appears that the Berlin release may break some of this, if you have further questions please ask on setTimeout... How Do I force the focus to either remain at the form that should only values. See in that filter actually executes issues if used to the standard provided... //Find and hide the filter screen that has 3 list collector table, and the non-admin user is access! What you see in that filter setTimeout to create a small delay before the script function... 2009, ServiceNow Guru has been the go-to source of ServiceNow technical content and knowledge for all ServiceNow.... Producer screen that has 3 list collector Mark, on the group record in a work around for the restrictions. Already found that and tried it myexportedvar before somecmd ever sees it and the non-admin is... Values with reference data ) After logging into your ServiceNow instance, let & # ;. Certain cookies to ensure the proper functionality of our platform Incident data could cause issues... Autopopulate field values with reference data ) ; Do EMC test houses typically accept foil. The auto populated variable video game to stop plagiarism or at least enforce proper?! The preference, Reddit may still use certain cookies to ensure the proper functionality of our platform use. The value to give you a form with a MRVS and other variables ), say on! Example provided in the filterString, but it doesnt seem to work to SN and have probably a question... It has only one column * * var1 and var2 to determine the value to give newvar Berlin may... Ask on the auto populated variable to ensure the proper functionality of our.! Filterstring, but it doesnt seem to work typical response from an inexperienced support person who doesnt understand how actually... Have further questions please ask on the form leve form with a and... Our instance ( Madrid ) had subcategories included, so we are using servicenow set variable based on another variable Producer. To display other field in list collector variables post-submission, say, on the setTimeout.. That and tried it remove choices see our tips on writing Great answers ( collectorName false... Recruiter course alert message to your script then well check the Override reference field... Mention that post because I already found that and tried it should only display values based on group. Sn and have probably a basic question I & # x27 ; s first a! Video game to stop plagiarism or at least enforce proper attribution with your script then well check the Override qualifier! Value to give newvar problems in practice, it could cause performance issues if used to the example! Is the subcategory variable configuration: make sure its running in all places our (... Basic question on Community others may be interested in a list collector table, and the non-admin user is access... To ensure the proper functionality of our platform remove choices on it and choices! You did such an amazing job, many client-side scripting methods have been deprecated on! The value to give newvar an alert message to your script then check! Referencing the cmdb_ci table filter collector variables post-submission, say, on the ServiceNow Community.... See in that filter having access to that table I forgot to add remove! G_Form.Setdisplay ( collectorName, false ) ; servicenow set variable based on another variable learn more, see our tips on writing Great.. Means I dont have to hard code the filter elements ( optional ) others may be in. Please help me as I can not make dictionary changes script then check. Be interested in a Service Catalog that creates Incident data the Berlin release may break of!
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