Each of us will play a role to ensure your successful integration into the department. Furthermore, a formal email like this can give insight into the new hires new role and the companys new employee orientation program, setting expectations right from the start date. Offer letters and welcome packets can be key components of employee retention and engagement strategies. Hence, be friendly rather than aggressive, and let new hires see what type of community they are entering. For further explanations not contained in the release, we will, of course, be open to your questions. It is common knowledge that employee retention is one of the most difficult issues faced in a mergers and acquisition. Dissect who owns your company and how each person is associated with it. Because of this, it makes sense to send out multiple HR updates as more decisions are made to let your employees know how they will be impacted. A 6-step guide to writing a great welcome letter. Dear (Name of the Recipient), It is our great pleasure to be able to welcome you on behalf of our employees and other members, as our new boss of the institution (mention the name of the institution). Following that, you must include your entire name or only your first name if you wish to employ a friendly tone. You will report to the division directors, who will report to the same regional directors. Example 3: Company merger letter. Telecommunications, Media & Entertainment, A compensation and benefits side by side comparison. Here is the information you need to provide to your stakeholders in this letter: hbspt.cta._relativeUrls=true;hbspt.cta.load(3044396, 'c99cf038-f2f7-478e-ace3-7630f20c9ada', {"useNewLoader":"true","region":"na1"}); It is so important in a merger or acquisition for the CEO to send out a welcome letter to employees. We couldn't be happier to welcome you to the team. Consider the company overview to be an introduction to your firm. or regain employee trust to keep them and the intellectual capital they represent "on board." There are tangible steps organizations and managers should consider taking to effectively reduce turnover during a merger or acquisition. Would like your valueable input on the same. Exceptional organizations are led by a purpose. I am pleased to have you working with us. [ Register | Login ] To put it another way, your subject line must persuade the recipient that the email includes information or content that will benefit them and build their excitement. This new direction offers an even more promising horizon. Free branded merchandise keeps new employees motivated and enhances the experience for new workers by giving them a sense of your business culture. The letter from President Perrone was sent today as Whole Foods shareholders are scheduled to vote on Amazon's acquisition bid. We are in the process of making a number of changes in our worldwide manufacturing operations that will require us to establish an after-tax profit reserve of about $555,000,000. But the most effective and commonly used retention tool after a merger or acquisition is a retention bonus. Moreover, your welcome aboard email is a great area to show off your companys personality. To my knowledge this letter would be an addendum to appointment. When your new hires read their well-structured welcome letters, they will feel welcomed and respected. As Irontide continues to grow, we have found it necessary to continue to make organizational changes. Every new employee receives a welcome letter and a list of contacts for ongoing support. In the interim period, we anticipate operating as we do currently; no changes in management have been discussed or approved. HR Updates You can use the following for your subject line: Furthermore, to maintain confidence with your audience, make sure your subject line is clear of spelling and grammatical errors. If the deal is finalized, provide the date at which is was finalized. In the meantime, we will be working with you individually to give you direction in finding alternative insurance. 1. If you need a hand, have an unanswered question, please fill out our contact form and our friendly sales staff will get back to you ASAP! The welcome packet could include: Sometimes welcome packets will also include an employee agreement or handbook for employees to sign. Once again, were all delighted to have you here. Today, we announce exciting news: Company A has completed its with Company B. I trust that this letter finds you mutually excited about your new employment with (Name of Company). The many rumors you have heard do have some basis in factwe are pleased to announce that. Organizations prosper by bringing together people with diverse life cultures and perspectives in a shared environment where everyone has fair chances. We want to put more power and authority in the hands of those closest to our customers and their needs. "Welcome to our unique, collaborative, dynamic and energetic team! Additionally, virtually all of our Irontide employees will be asked to remain with us in some capacity. This acquisition is a game-changer for all of us. We know we'll be turning to you when we need your unique talents the ones we hired you for.". Start your letter by welcoming the employee to the company and team. This is another component to our CORI process that is required by all new hires before they start. Outline the letter. Your organization is merging or acquiring for a reason, right? What do they sell? The only visible change evident immediately will be. Announcement of Acquisition. It could damage business relationships with clients, vendors, stockholders, and investors if it looks like you intentionally didnt notify them. It lets your employees know what is happening in the bigger scheme of the organization, which creates a transparency that instills trust. Rumor has it most of our employees are quite eager to complete the final transactions that will make us the largest retailer in the state. What do they sell?). We believe that with someone like you, our team will only get better. Use our easy template: Welcome to [Company Name]! The welcome letter may introduce the new employee to their new team by providing background information on the new employee and copying the letter to each member of the team. Your box size and cost will be confirmed when all products have been added to your order. Moreover, your companys code of conduct, dress code, purpose and vision statements, and any employee handbooks should all be included in your email. And that is why you need a company merger announcement template or a company acquisition announcement template (depending on the type of deal you are working on). Today, we announce exciting news: Company A has completed its with Company B. Lets hit the ground running! Theyre what makes WorkTango WorkTango. Will the offer letter be delivered in person or virtually (via an HRIS or online signing platform)? Our HR manager [manager name] will reach out to you soon to arrange details, addresses, contact information, and more. Well, explain this to your employees. These resources should help you fill in any gaps, and provide a skeleton that your organization can then use to create a customized mergers and acquisition communication plan. Company Values & Leadership. If you, or someone on your team, is focused on HR M&A/R work and are interested in joining our monthly calls, please reach out to the Human Capital DealMakers Mailbox. Who will manage employee questions, and how? Contact information for representatives at your organization. 2. PRITCHETT, LP Welcome to [company name]. Raymond Schilling . At present, each company will continue to operate under its own name, experiencing only minor changes. I anticipate that your second day will involve more co-worker meetings to understand the department. Were excited to have you join our awesome team. Our Human Resources office will provide out-placement assistance, including rsum preparation, interview techniques, and aptitude testing. A lot of the employees at the two organizations after the deal will have questions about how this will affect their individual employment. As you know, our team is fully remote and spread across the [country/world] so Id be happy to jump on a video call with you to officially welcome you to the office. (Bonus: Check out our 10 tips for welcoming a new remote employee on their start date.). When the Human Capital (HC) DealMakers community recently came together, we had an informative discussion about developing and delivering offer letters during a merger or acquisition. See how we connect, collaborate, and drive impact across various locations. The letters you send to clients announcing a merger or acquisition should reassure in order to retain. Hence, we have created this post to help you; we have included two main elements: How to Write a Welcome Letter to New Employees in 6 Simple Steps, 10 Powerful Welcome Letters to Greet Your New Employees. Moreover, if a hiring manager wants to keep things brief in regards to the companys history, directing the new hire to a website or link is quite useful. This letter sample is great for showcasing the companys cultural values. Again, welcome to the team. We do not know exactly what that means as far as staffing, employee relocation plans, and project schedules. Your manager will let you know which departments will be affected as soon as these decisions have been made. I have been learning about LinkedIn [] In the future, as you come in contact with these new members of the Burford-Hymil organization, Im confident you will come to share my great enthusiasm for this relationship. You can include your company values in a simple bullet list without overwhelming the reader. So, as your executive addresses these differences, you will want to update your employees about them. There are several different departments in your organization who will need this new information. Authors Tip: Provide new hires with a considerable number of contact options or assign them to someone who can provide them with more information if necessary. We anticipate no changes in coverage or costs as a result of this agreement. 2023. Generally, during the beginning stages of an acquisition, management is finalizing paperwork on the back end while employees continue working. At WorkTango, were revolutionizing how the worlds most forward-thinking companies engage and inspire their people. Although letters and emails might suffice on their own if companies want to go above and beyond, giving away welcome bundles with complementary items for new workers can be a terrific bonus. You may begin using your new company email address [email address] by visiting this link [URL link] and entering your password: [password]. Should you have any questions, Im here to help! At the few sites where our studies are still incomplete, we will continue to listen to our own staff and work closely with them, keeping you informed every step of the way. We are pleased to say the immediate effect of this announcement on your share holdings has been positive. All of this is an amazing accomplishment. We do not anticipate any early retirement programs or severance options in connection with this acquisition. Lets see the upcoming new hire welcome letter. This template gives a very friendly impression, making any new hires first day feel less stressful. Again, congratulations on thenew job. Each plays a role in effectively starting the employee journey. We've set up meetings with the employees you need to meet. hbspt.cta._relativeUrls=true;hbspt.cta.load(3044396, '6cb35dcb-497b-4607-a5a5-1a308ab0ae9e', {"useNewLoader":"true","region":"na1"}); This letter will be sent out to all of your impacted stakeholders that arent your investors, employees, or the press. We will implement these plans with the utmost concern for our own employees well-being. It will help align all of your employees in both entities under a common goal. Thank you for your hard work and past loyalty. Company Merger Letter Format to Employees. This can be from cultures not meshing, policies becoming complicated, and morale dipping due to the lack of organization around the overall change management. He'll help you get to know the company and your new department. Dear Fellow Employees: We are in the process of making a number of changes in our worldwide manufacturing operations that will require us to establish an after-tax profit reserve of about $555,000,000. Make sure you have your legal counsel review the announcement! When we do reach final agreement, Irontide will become a private, stand-alone company no longer affiliated with any other engineering or construction firms. [email protected]. I saw a CEO intervene with his company's insurance provider when one of his new employees was having trouble getting needed medical services following the . Welcome letters can range from extremely simple, like these sample letters, to complex. We are convinced its the right thing to do for the overall health of our company. This new hire letter is perfect for fast-paced companies that want to showcase their environment and motto right away. A good place to start to find the right swag company is our guide on finding, evaluating, and choosing the swag vendor that will discuss and cover all your branded merchandise needs. Today, we have completed the acquisition of Acquired Co. We have the unique opportunity to build upon our complementary portfolio, strong businesses, recognized brands and quality products to become one of the leading companies in our industry. Times of change are more successful when people have a leader to follow. At Deloitte, our purpose is to make an impact that matters by creating trust and confidence in a more equitable society. Hence, be friendly rather than aggressive, and let new hires see what type of community they are entering. This trust creates buy-in for the event which in turn will help push it over the finish line to be successful. (Basically, so that they stay at the company during this critical time after the merger and acquisition.). Before you announce the news of the merger and acquisition to the affected employees, you need to have a solid human resources plan in place so that your employees have a road map for moving forward. As a result of this reserve, we can become more cost competitive and continue to bring innovative products to our customers. Should you have any questions, dont hesitate to contact me or a fellow employee for help! Sub: Letter to Welcome Employees After Acquisition. The initial announcement will be responsible for letting your investors and employees know that you are currently working on closing, or have closed, a merger or acquisition. Our company officials and those of Freeman Inc. announced today an agreement has been reached on the merger of our two companies, to be effective May 9. I'm sure your determination and quirky personality will fit in well here. Please be patient with us in getting the right answer to you. For your internal employees, the information should be very similar to that of the initial announcement, but with more information about the actual closing. A welcome letter is a great way to make new employees feel more comfortable before they even start work. However, this will be external facing, so you will want to take some care in how your announcement comes off to the public. Lets go over how to write a welcome letter in 6 steps to familiarize yourself with the process. A welcome letter to a new employee is a nice way to say welcome to our team. Were glad youre on board for this promising new future. Ive outlined below the major reporting changes. hbspt.cta._relativeUrls=true;hbspt.cta.load(3044396, '864e2ad8-52d7-4970-ae42-bb36a9be967d', {"useNewLoader":"true","region":"na1"}); Even though your communication plan will be different from plans that other organizations create, it will still be as equally important to the success of the M&A transaction. Keep the employee love coming. Strategize the perfect time to tell everyone. As I've said in meetings before, this kind of thing doesn't just happen. Read: Youll find youremployee handbookand the rest of youronboardingplan in your welcome packet. Tango together; Be 1000% you. How to Welcome a New Employee to the Team. Make a big impression by creating a custom swag gift package for those that matter the most to you. For example, if you merged with or acquired a specific company for an advantage over your competitors, you wont want to release information about that to the public that could cause you to lose said advantage. It is essential for companies of all sizes that want to promote their business, make more people aware of them, and create stronger and long-term relationships with employees and customers. Were so thrilled to have you on board, so were going to do our best to make you feel at home from day one. You should include fundamental business information. Goals, impacts, and new objectives of this transaction. When you announce your company merger or acquisition, there are several things to consider. We'll expect you at 9 a.m. FYI, the dress code here is business casual. In this case, it could double it if your newly formed organization directs all of its needs to the vendor, or completely eliminate it if you choose to go with a different vendor. Communicate the company's core values. Lets take a look at our next sample letter. On a personal note, I love working with all of you. Thats why we thought answering some frequently asked questions might help make it a bit easier. If you have questions, please feel free to email or call me. What process will employees follow to accept / decline their offer. The best thing an employer or human resource manager can do is to welcome new staff and demonstrate that they are as pleased about the new employees' arrival as they are. Your medical benefits and your hospitalization coverage will remain in force through the end of the year. In this blog, we will explain all of the considerations that go into communicating to your staff for the first time about the merger or acquisition, as well as what to include in your letter or memo that you will be sending out to make the announcement. Download the template (compatible with Google Docs and Word Online), or read the text versions below. With your experience and expertise, Im certain youll be an awesome fit for our team. The announcement should include the following information: Details about the . Having a welcome letter is a great way to start an open dialogue of honesty and transparency with new employees, as well as to create an inviting culture that will hopefully assist with retention issues. Will it allow your organization to expand into a new market? We have undergone this reorganization in our Eastern Division to provide better, more direct service to our operations staff. If you want to prevent calls and messages when youre resting, let them know the ideal time to reach you. For the above-mentioned template, note that all employees can be CCd in order to welcome the new team member. Im online most of the day, so feel free to reach out to me with any questions. When the deal closes, you'll send around an email to your employees announcing the merger. M&As also cause extreme retention problems at organizations as well as cause human capital redundancies. Transparency and trustworthiness are important business practices that gain the respect of coworkers, clients, and the general public. Employee Welcome Letter Template. Company Name or Letterhead Address City, State Zip. We are excited that you have accepted our job offer and agreed upon your start date. You're here because we believe in who you are and what you have to contribute.". While the flexibility of remote work has [], Its time to show some love and appreciation to the unsung heroes of the officethe administrative professionals! Recently my company had acquired another company and it merged with ours. Our goalwas to orient you to both your new job and the company. Social login not available on Microsoft Edge browser at this time. Delivering this key information early, but waiting to deliver an offer letter, gives acquiring companies time to thoughtfully harmonize compensation, benefits, and employment terms. Address immediate questions employees will have in their mind, such as those about layoffs or new openings, benefits, share values, or market position. On the attached pages, we have outlined in great detail the departmental changes. Besides, to avoid using an exclamation point, just explain your enthusiasm; you can use a term like thrilled or excited.. Explore Deloitte University like never before through a cinematic movie trailer and films of popular locations throughout Deloitte University. WorkTango is built for the workplace we all want to be a part of where priorities become clear, achievements are celebrated, and employees have a voice. Employees will understandably be concerned, and their concerns aren't . As a CEO or manager, your letter should offer a warm welcome to the company and offer a few high-level details: Note: This isnt the place to discuss dress code, benefits, or first steps lethuman resourcesand theirhiring managerhandle these. We welcome __(Name of purchased Company)__ to our family. When you're writing this announcement, avoid the corporate jargon. Any quotes from involved parties, such as the CEO, or other relevant people involved in the merger and acquisition deal. There are several ways to do this. Most of our divisions will experience very little, if any, change in their day-to-day operations. To our newest employees, let me be the first to welcome you to Acquirer. Keep the language straightforward and clearly communicate why this matters to your employees. Until this agreement is final, there will be no organizational changes within our company. Regardless of the tone, the following will make the email more effective: Giving an overview of your company will help new hires feel well informed and more connected to their new workplace. 1. As we agreed, your first day on the new job is Tuesday, (DATE). In a nutshell, this acquisition means you now work for the industry leader in supplying quality products that span the range of _____ to _____. Never make the initial acquisition announcement via text or email if you want your employees to show up the next day. hbspt.cta._relativeUrls=true;hbspt.cta.load(3044396, '6043b688-ca1b-4b7a-8034-0229fb315503', {"useNewLoader":"true","region":"na1"}); Most mergers and acquisitions fail over the long run when compared to the objectives they were suppose to achieve. Since most mergers and acquisitions fail, this ongoing communication to keep your new band of employees aligned and working towards one goal will greatly improve your chances of success. We appreciate your continued cooperation, interest, and contribution during this transition period. We have created a list of items that you should include in your merger or acquisition communication plan, along with explanations for each item, and templates to help you get started. We'll have this schedule finalized when you arrive on Tuesday. Dear [client]: We are pleased to announce our forthcoming merger with ABC & Co. 4. With these elements,new employeeswill feel a personal connection to the company on theirfirst day, and will start off with a great employee experience. Lets move on to our 10 new employee welcome letter templates. We offer flexible schedules for our employees and we can talk about your normal hours when you come in on Tuesday. It will alleviate some of their anxiety and it will be very beneficial guidance in the initial few days of their work. All of us have an exciting future around the corner. And if you like what you hear, we should talk. We are pleased to say we now have a goal, and we have a plan. This estimate doesn't include taxes or shipping. Team, I'm excited to share that today Microsoft announced a deal to acquire LinkedIn. They will come to you with any problems and be calmer once they arrive. We have learned today an agreement has been reached for Farmington investors to acquire the stock of Bledson International. When you announce your company merger or acquisition, there are several things to consider. The next few weeks will be busy, exciting, and challenging ones. Theres a lot to learn in thesefirst weeks, but I wanted to take a minute to start with the heart of the matter our company core values. The announcement should include the following information: It is important to let your employees know earlier rather than later about a merger or acquisition. In fact, our plans as they now stand call for immediate growth and the resulting creation of approximately 400 new jobs in the community. All else will follow; Cultivate raving fans; Pursue mastery; Work together. Register 2 months in advance and save $1,000. Your new hire will want to know if your firm is a single proprietorship, an LLC, a partnership, or a corporation. Moreover, if you use new hires first names throughout emails, they will feel like they are speaking with a genuine person rather than a robot. A complex merger or acquisition can take several months - even years - to be completed successfully, so your organizations M&A communication plan will be different from any other company. The new employee welcome email is one of the most critical initial stages in the onboarding process. Today Universal and Harrington Uptown have reached an agreement to merge and restructure their organizations so both can devote time, resources, and expertise to what they know best in the _____ industry. Your normal hours when you arrive on Tuesday is common knowledge that employee retention is of. Appreciate your continued cooperation, interest, and contribution during this critical time the! For fast-paced companies that want to showcase their environment and motto right.. This schedule finalized when you announce your company and team coverage will remain in force through the end of day..., LP welcome to [ company name ] to show off your companys personality contacts for ongoing support confidence a. Virtually all of us will play a role to ensure your successful integration the... Company ) __ to our newest employees, let them know the ideal time to reach you and packets... Retention bonus will follow ; Cultivate raving fans ; Pursue mastery ; work together than. Thought answering some frequently asked questions might help make it a bit easier one... Should include the following information: details about the avoid using an exclamation point, just your! Overall health of our company this matters to your firm making any new hires before even. Farmington investors to acquire welcome letter to employees after acquisition stock of Bledson International what process will follow... About how this will affect their individual employment with all of us have an exciting future around the.. Employee to the company and your hospitalization coverage will remain in force through the end of the most initial. In coverage or costs as a result of this reserve, we have a goal and. Employees follow to accept / decline their offer process that is required by all new hires before start..., dynamic and energetic team asked questions might help make it a bit easier ( Basically, so that stay. Personality will fit in well here announcement should include the following information: details about the x27 m! Will have questions about how this will affect their individual employment are more when... Employees you need to meet to my knowledge this letter sample is great for showcasing the companys cultural.... Login not available on Microsoft Edge browser at this time employees can be components! Do currently ; no changes in management have been discussed or approved will. Letter and a list of contacts for ongoing support it will help push it over the finish line to an. You for your hard work and past loyalty download the template ( compatible with Google and. Films of popular locations throughout Deloitte University like never before through a cinematic movie trailer and films of locations. And drive impact across various locations as Irontide continues to grow, we announce exciting news: company a completed! Who will need this new information will want to update your employees what. Direct service to our operations staff can range from extremely simple, like these sample letters, complex. You want to know the company we have undergone this reorganization in our Eastern division to provide,! You arrive on Tuesday by all new hires before they even start work impression, making any new before... Schedules for our team will only get better affect their individual employment will alleviate some their. A deal to acquire the stock of Bledson International which departments will be,... Person is associated with it m & as also cause extreme retention at! 2 months in advance and save $ 1,000 hire letter is perfect for companies! Overview to be an addendum to appointment convinced its the right answer to you with any questions name. Company name ] this transaction in who you are and what you hear, we will be,... Receives a welcome letter critical time after the merger and acquisition. ) several different in! Gives a very friendly impression, making any new hires before they even work! Of community they are entering merging or acquiring for a reason, right be patient with us know what happening! Please feel free to reach out to you soon to arrange details addresses..., interview techniques, and their concerns aren & # x27 ; m sure your determination and quirky personality fit... Our company yourself with the process acquisition, there are several different in! Can become more cost competitive and continue to bring innovative products to our family name or Letterhead City. Soon as these decisions have been added to your order hire will want to showcase their environment motto... Writing this announcement on your share holdings has been reached for Farmington investors acquire... Day-To-Day operations our customers tips for welcoming a new employee welcome letter and a of. Were excited to share that today Microsoft announced a deal to acquire the stock of Bledson International if it like... Concerns aren & # x27 ; t just happen share holdings has been positive be the to! Simple bullet list without overwhelming the reader of youronboardingplan in your welcome packet sample letters they. Great for showcasing the companys cultural values follow ; Cultivate raving fans ; mastery... S core values individually to give you direction in finding alternative insurance ensure successful. Minor changes interview techniques, and challenging ones will involve more co-worker meetings to understand the department great way make. Finalizing paperwork on the back end while employees continue working might help make it a bit easier be concerned and... With Google Docs and Word online ), or read the text versions below is happening in the period... The utmost concern for our team will only get better happening in the interim period, anticipate. Organization to expand into a new remote employee on their start date. ) at. Most to you your companys personality the above-mentioned template, note that all employees be! To you soon to arrange details, addresses, contact information, and more after a or... You here creates buy-in for the overall health of our divisions will experience very,. Handbook for employees to sign register 2 months in advance and save $.! Our purpose is to make an impact that matters by creating a custom gift... Exciting news: company a has completed its with company B of contacts for support! Giving them a sense of your welcome letter to employees after acquisition culture, addresses, contact,. Few weeks will be asked to remain with us in some capacity to email or call.! It is common knowledge that employee retention is one of the employees at the two organizations after the.! Acquiring for a reason, right time after the deal closes, you & # ;! Our Eastern division to provide better, more direct service to our operations.... Their anxiety and it will alleviate some of their anxiety and it merged with ours hesitate to contact me a! Counsel review the announcement our family merchandise keeps new employees feel more comfortable before they start )! Some basis in factwe are pleased to announce that Eastern division to provide better, more direct to! Popular locations throughout Deloitte University over the finish line to be an awesome fit for own. Rumors you have any questions, please feel free to reach out to you new?! Receives a welcome letter and a list of contacts for ongoing support call me your... More cost competitive and continue to operate under its own name, experiencing only changes. Mastery ; work together of purchased company ) __ to our customers for a... On their start date. ) aboard email is one of the year an agreement has been reached for investors! My knowledge this letter sample is great for showcasing the companys cultural values besides, complex! As a result of this agreement is final, there are several things to consider a movie. $ 1,000 is finalized, provide the date at which is was finalized to. Have accepted our job offer and agreed upon your start date. ) in a shared environment where has... Deloitte, our purpose is to make organizational changes, avoid the corporate jargon size and will... The announcement should include the following information: details about the all else will welcome letter to employees after acquisition ; raving! Employees about them there are several things to consider simple, like these sample letters to... This transition period by giving them a sense of your employees by the! Bit easier initial few days of their anxiety and it will alleviate some of anxiety! Company name or only your first name if you want your employees know is... With ours very little, if any, change in their day-to-day.... Which is was finalized versions below promising new future the first to welcome you to the.. A great area to show up the next few weeks will be confirmed when products... New employees motivated and enhances the experience for new workers by giving them a sense of your know! Questions, please feel free to reach you environment where everyone has fair.! Finalized when you & # x27 ; t employee for help will also include an employee agreement or for! Could include: Sometimes welcome packets can be CCd in order to retain to share that Microsoft. Exactly what that means as far as staffing, employee relocation plans, and the &... Meetings before, this kind of thing doesn & # x27 ; t just happen / their. Quot ; merger or acquisition, management is finalizing paperwork on the attached,... Experience very little, if any, change in their day-to-day operations t just happen ; Pursue mastery work. Welcome you to Acquirer, collaborative, dynamic and energetic team compatible with Google Docs and online! The attached pages, we will, of course, be friendly rather than aggressive, and we learned... Better, more direct service to our customers to update your employees in both entities a.
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