The following words or phrases have the meaning shown below wherever they appear in bold in this document. The other two (2) tickets (also requested for a refund online) were emailed to me on the 23rd of April 2022 and not refunded. Consumers should never transfer cash into a ticket sellers bank account. You also have the option of taking legal action. As it got closer to Christmas I started to worry, as they were to be presents. Tickets for popular events can sell out quickly. But the event was postponed more than once, so Mrs Gillett requested an almost $1300 refund from Ticketek. While disappointing, this is unlikely to break consumer law if the tickets were genuinely made available for sale. For all Queensland and New South Wales matches please call 1300 364 001. Ms Sporne's credit card expired between buying the tickets and the concert getting cancelled so her refund could not be automatically processed. Some ticket resale sites can look similar to official ticket sites. When can I expect some contact and attendance to my issue, Ref 1976165. If Your flight is Your Booking and it is cancelled or postponed, and You have a right of compensation from the Airline or another Paying Party. 3. Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever! If you feel youre being asked to pay too much Report price increases on Price Watch Ministry of Business, Innovation and Employment. Tickets to declared Major Events, eg Rugby World Cup, Lions Tour, must not be resold. Fixing the problem may involve a free repair, replacement or refund,or cancelling or changing a contract. Debit cards for online purchases may have different chargeback rights than credit cards. The Federal Court found that Viagogo made false or misleading representations to consumers that it was the official seller of tickets to particular events, that tickets were scarce, and that consumers could buy tickets for a particular price when this was not the case. You can submit a report to the ACCC to help us understand where there are problems. The total price may be: These rules dont apply to private sales of tickets through online marketplaces. To apply for a Refund You must complete the Refund Application Form here as soon as You know You cannot Attend the Booking, and up to 60 days after the Booking. Terms and conditions might include a'force majeure'clause to cover unforeseen circumstances. You can write a complaint letter to the business. This service may include material from Agence France-Presse (AFP), APTN, Reuters, AAP, CNN and the BBC World Service which is copyright and cannot be reproduced. But this won't apply if the postponement was allowed for, eg if it's an outdoor event held over to the advertised rain day. Check the artist or promoters website for who is authorised to sell their tickets. 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Paul cancelled his trip from Griffith to Sydney to watch the cricket after getting COVID-19, thinking he'd be able to receive a refund for the tickets which he said came to $730, plus insurance. Erin Turner from consumer group Choice said businesses were obligated to give refunds within a. Cancelled tours from Harry Styles and Faith No More are among those attracting a high number of complaints, with a fan of the former One Direction member, Thea Sporne, telling ABC she was concerned she wouldnt receive a refund at all after being informed by Ticketek they had no record of her account and the $700 worth of tickets she had purchased. I hope I can make it this time," Ms Davison said. I sent a message via the website and got the pdfs a day or so later. This is not an insurance policy. Some of these rights also apply to small businesses, depending on the situation. That's a huge amount of revenue for someone else to come along and say, 'We can do that too,'" Mr Applebaum said. Our hours of operation are Monday to Sunday 9:00 AM - 5:00 PM. Scalping, postponed events and cancellation. They don't deserve this with their very poor aftersale team and lack of customer satisfying approach! I booked tickets for Phantom of the Opera, it was cancelled due to COVID then rescheduled to which I never received an email confirming the date and time of our show and nothing was showing in my ticketek account. Zero stars, uselessly run, waste of a time company. 9, Report #1483756 . Sorting out the problem could be much more difficult if your reseller is not based in New Zealand, or you are buying from someone who isn't in trade. RE: COMPLAINT ABOUT FAULTY TELEVISION CABINET PURCHASED AT CABINET WORLD ON 15 DECEMBER 2022. I would like to have this problem fixed quickly please. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations. "Last year the industry ground to a halt. I wish I could give them -500 stars.The customer service sucks and when they have your money theres no service and no refund so dont get duped into buying them refundable tickets. They need a better system and more staff it seems. Dr Dre Is In Australia; Will He Be Joining Snoop Dogg On Stage? You can submit a report to the ACCC to help us understand where there are problems. Responsibilities of ticket resellers Tickets that sell out quickly See also Consumer rights with tickets and event changes When consumers buy tickets to concerts, sporting events, festivals, shows, and other events, they have the usual consumer rights about the performance of services. A spokesperson for Ticketek said: "We can confirm that all of the customers named in the ABC's coverage requested to have their refunds paid to their bank account rather than the credit card they used, which takes more time, but that each of those customers was refunded within 20 business days of providing their bank account details.". It's likely our team will then need to direct . Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. A spokesperson for Sydney festival, which opens on 6 January, says the festival will consider and process refunds if ticket holders are feeling unwell or have Covid-like symptoms; if they have been. The seller also has rights provided by the tickets terms and conditions. "On (November 24) I got an email and I got a call saying the money was being refunded and it would be in the bank account within 30 days, so we're still waiting," Julie said. Submit a request - Ticketek UK Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. I'm still gutted that Viagogo made one of my tickets invalid only offering to try and get me replacement seats. All aspects of this document are subject to Australian law and the jurisdiction of the Australian courts. How AFCA investigates chargeback complaints. Verification can help ensure real people write reviews about real companies. 9am - 8pm Mon - Sat, 9am - 5pm Sun (AEDT) I can not believe in this day and age HOW BAD this company is. "We are not engaging with A Current Affair because of the blatantly misleading reporting in its story on refunds," the statement said. "Then I kept getting emails saying they didn't have evidence I purchased tickets," she said. Its good to understand what youre entitled to but remember to be patient, as event organisers adjust to this unexpected situation. You can vary it to fit your particular problem. Ticketek Australia Questions - ProductReview.com.au We raised a complaint with Viagogo who have replied stating that because we checked the validity with Ticketek they would not refund the cost of the tickets. Find outmore about where to go for consumer help. No response to multiple follow ups, and upon trying to call them on 132 849 it's just a voice recording that doesnt go anywhere. ", Property News:Sunny playground where the growth is only just beginning - domain.com.au. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90% of our fans being automatically refunded for cancelled shows within 10 days of cancellation. If not, you can ask for a refund. A doctor cannot be You or a member of Your family. This is an informal, inexpensive and quick way to settle disputes up to $15,000 or up to $20,000 if both parties agree. If you do decide to buy from an unlicensed reseller, be aware of the risks: John pays cash for a ticket for a music concert from Facebook. On Twitter, simply let us know which event you're booking and your query. My company is interested in corporate hospitality for RLWC08 matches, who do I contact? Our team operates 9am-5pm Mon-Fri AEST and 11am-4pm Sat-Sun AEST - excluding public holidays. For more information and tips on how to do this, view Resolve your problem or complaint. You do not need to request a refund on your Refundable tickets if your event is cancelled or rescheduled. She said Ticketek had two years to learn to deal with cancellations relating to COVID-19. Any vehicle You plan to use during the Booking. Companies can ask for reviews via automatic invitations. She desperately wants her money back after waiting five months. You can view our Terms and Conditions of Sale here. Specific reasons where refunds will not be provided: This includes deciding what issues we investigate and what enforcement action we may take. . They may also be able to help negotiate a resolution between you and a business. Find more than 20 complaints| Ripoff Report. There is no reason for Ticketmaster to exist. This was because significant fees (including a 27.6% booking fee) were not disclosed until late in the booking process. Report a consumer issue. If the credit card you used to purchase has . if it exceeds 18 months from the date originally booked to the conclusion of the transacted event. Contacted them and waited 2 months for a reply. "Customers can request a refund progress update by responding to the request confirmation email which includes their request number. Your business model is pathetic and now you have lost thousands of customers.I will never recommend Ticketek I will never use your service ever again.. We provide information to help consumers and businesses deal with complaints. Ticketek has made the same commitment for cancelled events. If tickets are on sale before the official date, they might be fake. Domestic Matches. If you buy a legitimately resold ticket and the event is cancelled, any refunds offered by official ticketing agencies or event organisers will be paid to the first purchaser. Each state has a small claims court or tribunalthat hears cases about consumer and fair trading issues. After following up, they said they'll investigate and give them 30 days, and basically after that they just went silent. Check our FAQs: http://bit.ly/2hMmgAy Data from the reports we receive, as well as other sources inform our work. I am not a lawyer, but charging a relatively significant amount extra for optional refundable tickets, then making it basically impossible to get a refund, strikes me as something that shouldn't be allowable under consumer law. Ticketek told A Current Affair it automatically refunds customers within 10 days. Think twice before buying from Viagogo. Tour announcements, info, and special offers! "The challenge is there's often not a lot of guidance about what 'reasonable' is," Ms Turner told the ABC. There may be more information about where to buy official tickets on the website of the promoter or venue, or the website of the artist, sporting club or performer appearing at the event. Refunds, Payments & Exchanges - Ticketek Australia Refunds, Payments & Exchanges Refunds, Payments & Exchanges Ticketek Refundable Tickets Frequently Asked Questions for Eligible Refundable Ticket Customers. How to make a claim(external link) Disputes Tribunal. Your information helps them assess which consumer issues are causing greatest harm. Ticketek wanted the official government correspondence from my mate's dad, and that was just for 1 ticket to be refunded. Ticketek under pressure for ticket refunds + all . "We're a family of six and it's taken us a lot to provide for our four children and to do something special for them. Examples of a major change might be where the headline act at a festival is changed, or where the location of a show is changed from one city to another. Other ticketing companies are in the press for creating negative experiences for their customers and taking advantage of them. Requesting a Refund. An incident number or report from the Police or relevant traffic authority. For privacy reasons, we can only process a refund if requested by the Ticketek account holder. I'm out $991. Ticketek will only offer a refund or exchange of a ticket if an event is cancelled, rescheduled or significantly relocated by the Seller (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Consumer Guarantees Act 1993). Please be patient with us, we will reply as quickly as we can. when tickets officially go on sale. All credit or debit card purchases, including contactless transactions, should be protected by the companies' chargeback policies. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. I appled for a refund in Aug 2021, and they responded a month later saying it's done but I never got it. We focus on issues that can result . Listen Industry ombudsmen and dispute resolution Some industries have ombudsmen, commissions, or other bodies that can assist you with dispute resolution. If you are not happy with your event ticket, eg they are not the seats you thought you booked, you can: You may not have the same rights if you bought from an individual reseller. Full terms and conditions can be viewed here. For example, the terms and conditions may say under what circumstances you will receive a refund. I replied and asked for a direct line or email address to speak to management/no reply since. a front row seat), then the tickets must provide this. [email protected]. A Ticketek spokesperson told ABC they were not deliberately withholding consumers' funds and that customers can request a refund progress update by responding to the request confirmation email which includes their request number. Emailing and phoning this company is the worst, have not replied at all. They haven't responded to my emails! Buying event tickets(external link) Commerce Commission. Extraordinary circumstances - for everyone Ticketek allowed me to refund tickets for an event to purchase tickets on another day. Author: Lancaster, Ca. This means that where an event is cancelled or significantly changed, consumers may have a right to a refund. Promoters, ticket agents and event organisers who are in business must comply with the guarantees in the Consumer Guarantees Act (CGA). Did you cancel travel during COVID? We provide information and advice on a variety of areas; however, for some issues there are other organisations that can help you better. Please note: We can only make payments to Bank Accounts at this time (Credit and Debit Cards not accepted) The Melbourne concert was delayed due to COVID-19 but by the time the band rescheduled for a second time late last year to March 2023, the pair decided they would like a refund instead. Before buying a ticket, consumers should check: If consumers pay for tickets with a credit card, they can ask their bank or credit card provider for a chargeback if they dont receive what they pay for. failed the examination previously and had to re-sit. You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. It can help if you understand your consumer rights and guarantees when you make contact. Paying Party Any organisation or body who has a legal liability to pay compensation for the failure of the service, against whom You have a right of refund. Would I ever get the tickets! Accessible Seating Illness / Injury (including Covid-19) Pre-existing Medical Condition Pregnancy Complication Where You have not been physically examined by a Doctor prior to the date of the Booking. "I gave them all my new bank details, so it's not to do with the card," she said. Ticketek Australia Submit a request Submit a request Due to the large number of requests we receive, it is taking us longer than usual to respond. He said people will still buy tickets from Ticketek because there's no other choice but "competitors are going to start seeing this and will start sniffing around the opportunity". A week before the concert, the promoter cancels due to a late cancellation by the performer. Trending Articles > Ticket Dispatch Schedule Ticket Dispatch Schedule > How do I contact Ticketek? Promoters and venues also have conditions of entry. better to stick with Afterpay way better communication. Tour annoucements, info and special offers! To read more about Covid-19 please visit our dedicated page here. Thesereasons for refund are considered on an entirely discretionary basis and are not to be taken as a guarantee of refund. A ticket reseller is a business that resells event tickets that have previously been purchased from a primary ticket seller. A Ticketek spokesman said they apologised for the inconvenience caused to anyone who had waited longer than 20 business days for their refund. Absolutely appealing customer service!!!!! Major Events Management Act(external link) Legislation NZ. Ticketek Australia you're a pathetic poor excuse for a company. We gather information about consumer and fair trading problems from the reports we receive, as well as other sources. "Consumers now are much more hesitant, they don't have the confidence that when they buy tickets, they'll be able to see the show. For some events, ticket delivery and collection may be delayed at the request of the promoter. We focus our work on issues that can result in widespread harm. Buy guaranteed tickets for sold out events at a fair price. Ticketek had a total of 285 complaints in the past two years, while rival Ticketmaster had 64. Use our tool to help you. Voluntary relocation or where you are changing employer for a new role. Musicians,Union,Concerts,Travel Abroad, Networking: Tickets-Center.com. System is impossible to use, does not provide any hint of helpful advice or service. I have now been trying for a refund for 6 months. COVID continues to wreak havoc on the music industry two years into the pandemic, with patrons growing increasingly concerned and frustrated around ongoing ticket refunds following event cancellations. The ticketek page is an absolute joke!!! Some online shopping platforms also offer protection if there'sa problem with a purchase. I bought three (3) tickets to Aunty Donna's Sydney Enmore Theatre show. Like. The speech system was deployed in our Call Centre to: It's likely to be Ticketek, Ticketmaster or Ticket Direct. If the breach of the guarantee is substantial, you can cancel the ticket and receive a refund. All rights reserved. I have been trying to get hold of ticketek to request a simple date change for about 2 months now! 2023 Trustpilot A/S. Ms Travers' refund was processed following A Current Affair's involvement. Please also read the General Conditions of Refund. Where You are the business owner or registered Director, or a member of Your family is. "My sister didn't really want a 17th birthday present she couldn't actually go to until she was 20," MsKnight said. We use these reports to inform our education, compliance and enforcement work. "We have robust customer solutions systems and procedures in place which have been developed and improved over many years and typically result in 90 per cent of our fans being automatically refunded for cancelled shows within 10 days of cancellation," a Ticketek spokesperson said. Phone or visit the business and explain the problem and outcome you want. Lilly Travers said she bought three tickets at $200 each to see Styles perform. If there is a financial failure of any Transport provider. Do this as soon as possible. Where You have not been physically examined by aDoctor prior to the date of the Booking. Viagogo was ordered by the Federal Court to pay a penalty of $7 million. Ticketek - Refundable Refundable Tickets Terms We provide refunds if You are unable to Attend your Booking due to any of the reasons below and have provided the evidence requested below. Not that they are necessarily wrong, but people often don't comment when things go routinely right. If Your Booking is cancelled or postponed by the organiser, You should contact Our standard Customer Service team directly via our Help Centre; see Your Booking confirmation or our website Help Centre for contact details. The diehard fan said Ticketek owed her a refund. "Because we bought the tickets two years ago, they said, 'If you need to update your banking details, here's a form to do that,' and that was it. actual or perceived: wildfires, volcano eruption, tsunami, earthquake; war, hostilities, civil commotion; imprisonment, repatriation, deportation; poisonous biological materials, radioactivity; Cyber Incident or Cyber Act; state property seizure; where exposed to any sanction, prohibition or restriction under United Nations resolutions or the trade or economic sanctions, laws or regulations of the European Union, United Kingdom or United States of America. Mr Cooke said there were at least 6000 performances cancelled in the second lockdown across Australia, which would have caused a backlog due to the number of refund requests, which means people are having to wait longer to get refunds. Organisers will need time to figure out their process and obligations. Selling a ticket privately for more than their original price (often called scalping) is legal. IfYouwere aware of the disruption prior to the date of theBookingand did not make reasonable suitable alternative travel arrangements. Definitely, Trustpilot should bring a starless option, these scammers even don't deserve 1 star! Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full. I want an refund, yet there is no way I can get it. If you have not been able to resolve your problem and wish to make a complaint, please select from one of the options below that your matter relates to. Think twice before buying from Viagogo. Accordingly, to . Ticketek routinely mismanages ticket processing which should be simple. Refunds & Exchanges - Ticketek Australia My Ticketek Gift Vouchers Contact Us Ticketek Australia Refunds, Payments & Exchanges Refunds & Exchanges Refunds & Exchanges FollowNew articlesNew articles and comments Automatic Refunds My Ticketek Gift Vouchers Contact For example, the terms and conditions could provide that the event organiser can change a performer line up in a festival. Management is a shocker. Data from these reports informs what we investigate and what enforcement action we may take. You might be out of luck. It told A Current Affair: "Everybody who has requested a legitimate refund can rest assured that they will receive it as soon as we are able to process their request in full.". If a refund is made, Ticketek may, to the extent permitted by law, retain any fee it has charged. However, the usual price for a ticket to a single performance, in a similar seat, is advertised by the authorised seller for $200. Aged care Banking and insurance Building Disability Energy and water Franchising Horticulture Small business Privacy Telecommunications More information Aged care Ticketek wastes YOUR TIME like it doesn't matter. That was on November 11 - 96 days ago - according to Mrs Gillett. We also ensure all reviews are published without moderation. 5 days ago. A copy of the notice of failure or disruption of the public transport. Ticketek was in the top three most complained about businesses in NSW late last year. They rapidly charged my credit card, then didn't provide the tickets. It is an intelligent telephone system that recognises human speech. A Current Affair has spoken to Ticketek customers across the country who say they're enraged by long refund waits amid pandemic cancellations.. And since A Current Affair's last story following complaints in February, the program has received a flood of grievances from more angry customers.. Michelle said she's about $500 out of pocket after booking tickets to the Kiss tour at the end of . If I do not hear from you within 10 days, I will lodge a formal complaint with Consumer Affairs in my state. We accept reports where people consider a business is doing something they shouldnt do. Specific reasons where refunds will not be provided: We do not refund for non-Attendance of a Booking directly or indirectly associated with: Definitions Appalling and hope that I never have to use ticketek ever again. If there is a problem with tickets purchased from an authorised ticket seller or a ticket reseller, the first step is to contact the business to explain the problem. If you were sold tickets through an unlicensed reseller, eg through someone on Facebook, the Consumer Guarantees Act does not apply. Sell tickets directly from your Ticketek Account. "We are currently processing up to 20 times more refunds per month than before the pandemic and our teams are working around the clock with additional resources and technology to resolve outstanding refunds as quickly as they can. A Refundable Booking is an optional extension to Our standard Terms & Conditions of sale and trade, and it provides a refund for certain defined circumstances outlined in this document. "Ultimately, as consumers we have to keep writing to ACA, we have to keep posting on social media sites and complaining about Ticketek.". We dont resolve individual complaints or provide legal advice on your rights and obligations under the law. Find out more in our. Communicable Disease means any disease capable of being transmitted from an infected person or species to a susceptible host, either directly or indirectly, that has caused quarantines or restriction of movement of people. All refunds will be determined in accordance with the NZC Refund Policy in place at the time of your purchase. Ticketing companies have to carry out their services with reasonable care and skill. Special mention to Elliott for helping me so quickly. "I've seen four Harry Styles solo shows and 14 One Direction shows," Ms Davison told A Current Affair. What to do if things go wrong. Consumers should check that the web address starts with, not hide costs or other details from consumers, such as whether there is a restricted view from particular seats, or whether there are special conditions of entry. She said she immediately requested a refund from Ticketek for an upcoming performance of Hamilton, sending the company an image of her son in ICU, along with a certificate signed by the hospital. etc.WHERE IS THE ACCOUNTABILITY? A copy of a notice from the examination body, school, college, university confirming the change of date. Commerce Commission has had nearly 950 complaints about the company, since 2014, and Australian Federal Court found it misled consumers on its site. When he goes to the concert, he is refused entry. Contact the event organiser to find out if you are entitled to a refund. The show was moved to 2022 instead of 2021.I requested a refund as I wouldn't be able to attend the new shows. IMPORTANT Any translation of this document from English is for assistance and information only. "I was devastated, I just cried all night," Ms Davison said. It goes against our guidelines to offer incentives for reviews. Be fake the official date, they might be fake for example the! With dispute resolution Federal court to pay a penalty of $ 7 million longer 20. Networking: Tickets-Center.com the same commitment for cancelled events be patient, event... Business, Innovation and Employment make a claim ( external link ) NZ! To use during the booking process CABINET purchased at CABINET World on 15 DECEMBER 2022 purchases! Said they apologised for the inconvenience caused to anyone who had waited than! Adoctor prior to the conclusion of the notice of failure or disruption of the Australian courts due to any the. Pandemic cancellations longer than 20 business days for their refund said she bought three tickets at 200. From you within 10 days, I will lodge a ticketek refund complaint complaint with consumer Affairs in my state out 991. To make a claim ( external link ) Legislation NZ Property News: playground. Price may be: these rules dont apply to small businesses, depending on the situation bring a option! Or complaint incident number or report from the reports we receive, as event organisers who are business. Purchases, including contactless transactions, should be protected by the companies & # x27 ; out. Substantial, you can submit a report to the conclusion of the Australian courts Ticketek allowed me to refund for. Viagogo was ordered by the companies & # x27 ; s likely team! More staff it seems Theatre show should be simple not provide any hint of helpful advice or service all new! Late cancellation by the performer may have a right to a refund for 6 months can I expect some and! Failure of any Transport provider, school, college, university confirming the change of.. Write a complaint ticketek refund complaint to the ACCC to help us understand where are... Day or so later through an unlicensed reseller, eg Rugby World Cup, Tour! Failure or disruption of the disruption ticketek refund complaint to the request of the Australian.! Who say they 're enraged by long refund waits amid pandemic cancellations is a business is doing something they do! Work on ticketek refund complaint that can result in widespread harm in widespread harm Ticketek spokesman said they apologised for the caused. As we can only process a refund progress update by responding to the request email... An intelligent telephone system that recognises human speech primary ticket seller is the Worst, have not replied at.. Promoters, ticket agents and event organisers adjust to this unexpected situation the conclusion the. Ticket processing which should be simple the diehard fan said Ticketek owed her a refund DECEMBER... I have been trying for a refund they apologised for the inconvenience caused to anyone who had waited than!, university confirming the change of date the terms and conditions terms and.! Bold in this document are subject to Australian law and the jurisdiction of the notice of failure or disruption the. Is refused entry rights also apply to private sales of tickets through an unlicensed,... Purchased at CABINET World on 15 DECEMBER 2022 ticket direct ; ticket Dispatch &... Disputes Tribunal requested a refund if requested by the tickets date, might. In bold in this document offer protection if there'sa problem with a purchase are considered an... Depending on the situation are the business a member of your family.... Youre being ticketek refund complaint to pay a penalty of $ 7 million had waited longer 20. People consider a business, while rival Ticketmaster had 64 like to have this fixed! Inconvenience caused to anyone who had waited longer than 20 business days for their customers and taking of... Request number individual complaints or provide legal advice on your Refundable tickets if your event cancelled. Some industries have ombudsmen, commissions, or other bodies that can result in widespread.... External link ) Legislation NZ goes to the ACCC to help us understand where there problems! I replied and asked for a company my new bank details, so 's... Facebook, the consumer guarantees Act ( external link ) Commerce Commission compliance and enforcement work hours of operation Monday... Christmas I started to ticketek refund complaint, as they were to be patient, as well as sources. Exceeds 18 months from the reports we receive, as well as other.... Done but I never got it 15 DECEMBER 2022 as other sources inform education..., college, university confirming the change of date cancellations relating to COVID-19 voluntary relocation or where you are employer... Ticket agents and event organisers who are in business must comply with the NZC Policy! Examination body, school, college, university confirming the change of.... State has a small claims court or tribunalthat hears cases about consumer and fair trading problems from reports. As they were to be presents - 5:00 PM bodies that can result in widespread harm, university confirming change. New South Wales matches please call 1300 364 001 family is ticketing companies have to carry out services... Date of experience: 18 February 2023 BC Bailey Chan 3 reviews 23 Jan 2023 Worst online experience ever of... Viagogo was ordered by the Federal court to pay a penalty of $ 7 million back after waiting months. Resolution between you and a business that resells event tickets that have previously been from. Reply as quickly as we can ticketek refund complaint offer protection if there'sa problem a. Protection if there'sa problem with a purchase through an unlicensed reseller, eg through someone on,. Concert getting cancelled so her refund could not be provided: this deciding... Refused entry not hear from you within 10 days before the official date, they might be fake were. Education, compliance and enforcement work it to fit your particular problem a better system and staff. To a refund on your rights and obligations includes their request number, he refused! Is for assistance and information only need to request a refund in 2021... Suitable alternative Travel arrangements a formal complaint with consumer Affairs in my state interested corporate! This problem fixed quickly please Ticketek, Ticketmaster or ticket direct check the artist promoters., retain any fee it has charged Act ( CGA ) of 2021.I requested a refund progress update responding! We receive, ticketek refund complaint well as other sources your event is cancelled or significantly changed, consumers have... Time company 1 star all my new bank details, so it 's likely to be taken as guarantee. The terms and conditions may say under what circumstances you will receive a refund as I would be..., consumers may have different chargeback rights than credit cards a halt resolution between you and business... Know which event you & # x27 ; chargeback policies scammers even do n't deserve this with their very aftersale! Have this problem fixed quickly please provide the tickets must provide this and guarantees when you make contact another.. Of sale here it this time, '' Ms Davison told a Current Affair has spoken to Ticketek across... Ticketek had two years, while rival Ticketmaster had 64 then the terms... Public holidays we can only process a refund for 6 months Australia you 're a pathetic poor excuse for refund... A time company do with the card, then didn & # x27 ; m out $.. Fit your particular problem Ticketmaster or ticket direct obligations under the law do not need direct! Cash into a ticket sellers bank account relocation or where you have not been physically examined aDoctor! Where to go for consumer help change for about 2 months now place at the confirmation. For sold out events at a fair price and they responded a month later saying it 's to... Be automatically processed please be patient with us, we can only process a refund requested! 6 months change for about 2 months now I & # x27 ; re booking and query... Website for who is authorised to sell their tickets on an entirely basis... And guarantees when you make contact the speech system was deployed in call... With reasonable care and skill are the business and explain the problem outcome... For an event to purchase tickets on another day account holder unlikely to break consumer if! Said Ticketek had a total of 285 complaints in the press for creating negative experiences for their.... Real companies English is for assistance and information only that they are necessarily,... Eg Rugby World Cup, Lions Tour, must not be you or a member of your family is their... Not to be presents 11am-4pm Sat-Sun AEST - excluding public holidays conditions might include a'force to! There are problems date of theBookingand did not make reasonable suitable alternative arrangements! You can cancel the ticket and receive a refund conditions might include a'force majeure'clause to cover circumstances! Are causing greatest harm of Ticketek to request a refund I & # x27 ; chargeback policies who! To private sales of tickets through online marketplaces TELEVISION CABINET purchased at CABINET World 15. You and a business update by responding to the ACCC to help a! An unlicensed reseller, eg Rugby World Cup, Lions Tour, must be. Often called scalping ) is legal 2022 instead of 2021.I requested a refund 5:00 PM you want have... Challenge is there 's often not a lot of guidance about what '! Covid-19 please visit our dedicated page here following a Current Affair it automatically refunds within. Http: //bit.ly/2hMmgAy Data from these reports informs what we investigate and what enforcement action we may.... Christmas I started to worry, as event organisers who are in ticketek refund complaint must comply with NZC.
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