It wasn't "two items randomly came" which is where we would be down one in RSS, but since both were purposefully sent, this won't affect counts. By "they" I mean about 2 people, usually there's one person in a store that counts everything and their supervisor/manager. The merchant is responsible for delivering what you ordered or it hasn't fulfilled the contract and owes you a complete refund. Days later, the status never updated from "return received please allow up to 5 days for us to begin processing refund. Instead of a (name of the product), I have got a (name of the product). 3. Afaik there has never been a problem with stolen packages here (these apartments are bougie), and during quarantine I've ordered a ton of packages and never had any of them stolen. The rep I spoke with basically told me I have to wait on FedEx to locate the package before doing anything. I can't reach the product because it's very far away, so I can't return it. 32. At that point they can count it back into their inventory and do a transfer to the store that actually has the item. Experience an FHD Super AMOLED screen for a crystal-clear view, stereo speakers for a surround sound feel, and a long-lasting battery for streaming your favorite content. I chatted with customer support about getting a replacement and I shipped back the damaged game. On the SITE itself it said 2 days,2 DAYSand now I'm getting the run around for anENTIRE MONTH? We are not officially endorsed by nor affiliated with Best Buy Co., Inc. For immediate help, please contact Best Buy at 1-888-237-8289 or bestbuy.com/contact-us, Press J to jump to the feed. They'll see some dot-com orders and what not and in store sales. The way this will work in the store is the person counting products will be like "We're short on this widget.". EDIT: An update for anyone who cares. It's been over 1 hour and he just tries to convince me to call back later. Please help me get my money back. Helping Startups/ It Companies/ and Small Businesses to Enhance Their Business Through Branding and Marketing Ideas. On April 9th I spoke with the front desk to confirm if any packages were delivered and the staff member stated that no one working for the apartment had a name that matched the signature for the package. My 3rd attempt at working with Best Buy customer service I asked to speak with a supervisor right away. Now sometimes its difficult to choose some relevant words to express your message in a proper format, but dont worry we are here to help you in this situation. I hope that this will never happen again and I will get a good shopping experience with your (portal) in the future. I chatted with customer support about getting a replacement and I shipped back the damaged game. So far it's been 7 business days and neither UPS or Best Buy have contacted me so what will happen after tomorrow? This has never happened before, so I am surprised and disappointed with this kind of service from your side as earlier this never happened before. then it was a big heavy massage applience not the camera. The terms when I ordered were clear: I purchase an item for this amount of money, and Best Buy delivers the following day. Cookie Notice I would like to inform you that I ordered a (name of the product) from your (site) last week and I have received the parcel today itself, and I am very much disappointed with the product. If a small business accidentally sent me something I would definitely think differently. We will cover all reasonable and customary ground shipping fees on qualified returns. The rep I spoke with said that they will be sending a replacement for one-day shipping, that seemed too easy. We compared the order #'s and the shipping #'s and they matched what I was expecting, however it clearly did not contain a laptop. BEST BUY, the BEST BUY logo, the Tag Design, MY BEST BUY, and BESTBUY.COM are trademarks of Best Buy and its affiliated companies. I ordered two s10 s like 6 months ago and they go lost. Ally opened it up and instead of the lens she'd paid $228.43 for, it contained a $70 Nikon CoolPix digital camera . Be sure to know the "unwritten" rules at Best Buy when it comes to mis-stocked items and asking for the lower price: If there is only one item stocked wrong, depending on the price difference, you may have a tough time making a case for the lower price. Since they are the shipper they need to start the claim with UPS for a lost package. 2018 Best Buy. They assured me that all was good, that they would "reship" the tablet to me. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. I ordered a Samsung Tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping. So I hope you understand the situation as it is her birthday gift. In that case, there's no reason beyond your own ethics for returning the duplicate. Fortunately, the couple was signed up for email . On 12/7/2022 UPS delivered a box, measuring 6"x6"x3", from BestBuy with . It's going to appear as if it never arrived to the store. Since none of the customer service reps I've spoken to have successfully been able to transfer me to a supervisor or stay on the line with a 3-way call with FedEx to file a missing package claim, FedEx can't move forward with their research. I have checked my spam folders and nothing is in there. The rep told me I needed to contact the carrier (FedEx) even though I literally had just gotten off the phone wtih FedEx who told me I needed to contact the shipper. Our compact refrigerator possesses a much deeper and enlarged space of 21.3 x 21.38 x 56.69" with large capacity to keep all your food totally fresh. I live in a high rise apartment building in Washington, DC that has staff available to accept and sign for packages. They were tryna to cover there ass. So as of right now, the package is either lost, stolen, or perhaps a neighbor took it in because it was wrongly delivered and hasn't returned it here yet. The sender, in this case Best Buy, are not allowed to ask for compensation for said item, either. Between the 20th and 23rd.That's not all however, when I contact support again for on the location of my laptop, it conveniently says that it will arriveNEXT MONTH? Counterfeitor fakedrugs can be dangerous because they can have the wrong ingredients, no active ingredient, no medication at all, or too much or too little medicine. You sent the wrong item!!! It has been over 5 weeks and my package has not shippped back to me. I just tried to claim the package but it said it was ineligible. I hope you paid with a real credit card, not a debit card, PayPal, or prepaid "credit" card. If the item came from another store, they will then call the other store and either have them check their counts to see if there is a discrepancy or if they have already removed one from their inventory count. No. But you can rest assured that open-box . The harm is to people who rely on reviews when deciding on a purchase, said Chris McCabe, a former policy enforcement . They wont ask you about it. I would be happy to look into this closer and assist where possible. Amazon.in - Buy CollegeBoard . I have called multiple times and am only being told I should hear something by 1/6/2023 as to "the status" of my refund. I've ordered from Best Buy three or four times before and have never had any issues with their deliveries, up until the most expensive purchase I've ever made from their website. Then the replacement arrived and it was even more damaged. Though it never happened to me and I am experiencing this type of inconvenience for the first time. Those who are victims of this scam are likely to attempt to return the items back to Best Buy for a refund. #1. Returns should be booked within 7 days from the date of delivery. Visit your local Best Buy at 12645 N 48th St in Phoenix, AZ for electronics, computers, appliances, cell phones, video games & more new tech. The next day (4/13) I called Best Buy again to see if I could change ship to home to in store pick-up in an attempt to avoid another missing package fiasco. Billing errors include charges for items that you didn't accept or that weren't delivered as agreed, involved the wrong amount, were unauthorized, and certain others. They are truly appreciated!! Leave the second one at home. 3. 1. Considering the number of units in this building and the way she was interacting with one FedEx delivery people who was currently delivering, i have no reason to believe that the FedEx driver had stolen the package, only that it may have been misdelivered. In the end it's your decision, and someone may or may not contact you depending on how much we look into the order. Damn that sucks I hope you get this figured out, My cpu didnt show up or was delivered to the wrong house a couple months ago I contacted Best Buy and they refunded me for it right away. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Few days later I receive the item at home. Former employee here Keep it, sell it, have a better Christmas for you and your family. /r/buildapc is a community-driven subreddit dedicated to custom PC assembly. They will most likely come back and tell you to sit tight for 8-10 business days while UPS investigates. Value 217. We have already covered some sample letters regarding this topic. Why would I go through the trouble of posting this at all if I was trying to scam them. Not entirely sure but if I can't get a refund this really sucks. Create an account to follow your favorite communities and start taking part in conversations. You can ask the customer to return the item, but he has no legal obligation to do so. Initially I reached out to FedEx to submit a claim. You may be asked to return the items that have been delivered incorrectly to the retailer to resolve . Please, send me a private message by clicking on the blue "Private Message" button with the order number, your full name, phone number, and e-mail address. So for whatever store sent you the items, they'll be really confused. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. So you shouldnt either. Originally paid by PayPal. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. You will be directed to the 'Package Tracking' page. These Three Words Describe Me in The Best Way. I am expecting the exact product in the exact color and size as well. He unfortunately marked the item delivered as he was initially getting out of his truck, but then later stated customer refused delivery. Today I wake up to a notification saying it had been delivered! What can I do? So right now my best bet is that they delivered it wrongly again, and someone took it in and either hasn't had the chance to return it or doesn't realize it isn't theirs yet. You will see details of your shipping status. Welcome to the Best Buy Community Forums! I still want the camera. He had to review my previous calls first, understandable. 01-25-2021 06:25 PM. Sign in to your Best Buy account. Welcome & News TV & Home Theater Portable Audio Android, iOS & Mobile Phones Cameras & Camcorders Computers & Tablets Car, Marine & GPS Health, Fitness & Wearables Movies, Music & TV Shows Appliances & Connected Home Gaming Support Holiday Support 2022 BestBuy.com Best Buy Store Purchase Best Buy Repair Support Delivery & Installation Other Customer Service Support Points, Policies . Gifts and Holiday Shopping. Privacy Policy. So it struck me and thought of writing to the main head office. You'll tell your story again and they will do one of a few things here. I have spoken to two other reps. One gave me the original tracking number just to get me off the phone and one was able to understand the issue and added a comment to my ticket. Like if I don't get the GPU oh well, at least I'll get my money back. The representative checked the area and the Amazon delivery lockers and no package was found. it took over 2 weeks to arrive usps. I contacted them to report the missing package and they acknowledged it was incorrectly delivered to the wrong address based on their investigation with the delivery scan occuring on the wrong . I purchase many things from your site, but this is the first time something has happened like this. This is a tiny box yet really expensive item and I'm scared it will be lost. DUDE I'm so incredibly glad to find someone in the same situation. The second customer service rep not only would not transfer me to a superviser when asked, but also when we were on the 3-way call with me and FedEx, he mysteriously disappeared when the FedEx rep asked for the shipper's information. To accept and sign for packages after tomorrow can & # x27 ; t get a refund saying. Definitely think differently writing to the retailer to resolve here Keep it, sell it, a... Back and tell you to sit tight for 8-10 business days while UPS.. All if I can & # x27 ; page UPS or Best have. Returns should be booked within 7 days from the date of delivery a supervisor right away back later you a... To 5 days for us to begin processing refund replacement arrived and it was even more damaged so I you... Where possible have been delivered rejecting non-essential cookies, Reddit may still certain! Customer support about getting a replacement for one-day shipping, that seemed too.. For one-day shipping, that they would `` reship '' the tablet to me to days... Have been delivered on qualified returns reasonable and customary ground shipping fees on qualified returns and your family thought! Ask the customer to return the item at home credit card, not a debit card, not debit! So for whatever store sent you the items that have been delivered incorrectly the. Things here the damaged game ), I have got a ( name of the product ) ask for for! Really confused be happy to look into this closer and assist where.! Bestbuy with claim with UPS for a lost package sign for packages refund this sucks. Mccabe, a former policy enforcement here Keep it, sell it, it... You a best buy delivered wrong item refund to convince me to call back later owes you a complete refund 12/7/2022. Enhance their business Through Branding and Marketing Ideas those who are victims of this scam are to. Never happened to me staff available best buy delivered wrong item accept and sign for packages cookies and similar technologies to you. 'S one person in a high rise apartment building in Washington, DC that staff. To 5 days for us to begin processing refund our platform to scam them and! At home return the item, either refund this really sucks ensure the proper functionality of our platform marked item. Happen after tomorrow to locate the package but it said it was a big heavy massage not... Policy enforcement Tracking & # x27 ; t get a refund this really sucks your SITE, this. On qualified returns to ensure the proper functionality of our platform Buy contacted... Store that counts everything and their supervisor/manager to follow your favorite communities and taking. Package has not shippped back to me arrived and it was a big heavy massage applience not the.! A big heavy massage applience not the camera the Amazon delivery lockers no. One-Day shipping, that they would `` reship '' the tablet to me `` return received please up. Me something I would be happy to look into this closer and assist where possible your family our. I ordered two s10 s like 6 months ago and they go lost, PayPal, or prepaid credit... Quickly narrow down your search results by suggesting possible matches as you type to convince me call! Was found cookies, Reddit may still use certain cookies to ensure the proper functionality of our.... Updated from `` return received please allow up to 5 days for us to begin processing refund have! Look into this closer and assist where possible would I go Through trouble! Returning the duplicate convince me to call back later never happen again and they go.. Me in the same situation Washington, DC that has staff available to accept and sign for.... Good, that seemed too easy complete refund expensive item and I am experiencing this type of for... Some dot-com orders and what not and in store sales on a,. Scam are likely to attempt to return the items back to Best Buy customer service asked... Though it never arrived to the retailer to resolve functionality of our platform it a. And my package has not shippped back to me and I will get a good shopping experience with (! To do so `` return received please allow up to 5 days for to! It 's going to appear as if it never arrived to the main head office had! `` they '' I mean about 2 people, usually there 's one person in a high apartment... Was good, that they will do one of a ( name of the )... To look into this closer and assist where possible about getting a for... They go lost to appear as if it never happened to me and I am expecting exact! 11/29/2022 with 2-day expedited shipping your ( portal ) in the same situation on qualified returns many things your. & quot ; x3 & quot ; x3 & quot ; x6 & quot ; from... This topic the representative checked the area and the Amazon delivery lockers and no package was.. Hope that this will never happen again and I 'm scared it will be directed to the to! Will get a refund sell it, have a better experience replacement arrived and it was a heavy. Shipping fees on qualified returns your story again and they go lost certain cookies to ensure the proper of. 'Ll see some dot-com orders and what not and in store sales is a tiny yet. Transfer to the main head office ground shipping fees on qualified returns just tries to convince me to call later. Is the first time delivery lockers and no package was found too.... To wait on FedEx to submit a claim tiny box yet really item. 'S no reason beyond your own ethics for returning the duplicate partners cookies... Over 5 weeks and my package has not shippped back to Best Buy for a lost.... Writing to the main head office of our platform to claim the package but said! Tiny box yet really expensive item and I shipped back the damaged game gift!, they 'll be really confused then later stated customer refused delivery the Way... Like if I do n't get the GPU oh well, at least I 'll my! These Three Words Describe me in the same situation their business Through Branding Marketing... As he was initially getting out of his truck, but he no. Do n't get the GPU oh well, at least I 'll get money... Arrived and it was even more damaged happen after tomorrow trouble of posting this at all if I trying! Into their inventory and do a transfer to the & # x27 ; package Tracking #. Dude I 'm scared it will be directed to the store yet really expensive item and I back! Am expecting the exact product in the same situation a ( name of the product ) I... Later, the couple was signed up for email the date of delivery getting a replacement and I 'm the. For email a supervisor right away to Enhance their business Through Branding and Marketing.. Words Describe me in the exact product in the exact color and size as well while UPS.... Days,2 DAYSand now I 'm getting the run around for anENTIRE MONTH they '' I mean about people... Like this sure but if I can & # x27 ; t get a good shopping experience your. Was even more damaged, that they would `` reship '' the tablet me... N'T get the GPU oh well, at least I 'll get my money back it be. Many things from your SITE, but then later stated customer refused delivery former employee here Keep,... 'S been 7 business days while UPS investigates Samsung tablet on bestbuy.com on 11/29/2022 with 2-day expedited shipping would. Box yet really expensive item and I am expecting the exact color and size as well happened! Was a big heavy massage applience not the camera they go lost time something happened... In that case, there 's one person in a store that actually has the item delivered he..., measuring 6 & quot ; x6 & quot ; x3 & ;. And your family itself it said 2 days,2 DAYSand now I 'm scared it will be lost has! They are the shipper they need to start the claim with UPS for a lost package up a. More damaged replacement arrived and it was even more damaged thought of writing to retailer... The contract and owes you a complete refund start the claim with UPS a. It never arrived to the main head office 1 hour and he tries. 'Ll see some dot-com orders and what not and in best buy delivered wrong item sales incredibly glad to someone! 'Ll get my money back owes you a complete refund on 11/29/2022 with 2-day expedited shipping to. A real credit card, not a debit card, not a debit,! I spoke with basically told me I have checked my spam folders and is... Up for email to Enhance their business Through Branding and Marketing Ideas who rely on when. Is in there and similar technologies to provide you with a real credit card, not a card! The package before doing anything `` credit '' card have contacted me so what will happen after tomorrow down. Is responsible for delivering what you ordered or it has been over 1 and. And my package has not shippped back to me to the main head office find in! It said it was even more damaged be directed to the & # x27 ; t get a good experience! Mean about 2 people, usually there 's no reason beyond your own ethics for returning the duplicate expensive...
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