I don't normally like to complain about any company unless I really really experienced something horrible. Reviews (0) Register or Use a social log in . The agents made it almost impossible to get a manager on the phone. Thanks for your service. ***********). The Pros And Cons Of Spending $375 On A Louis Vuitton Bag, How To Use Your Apple Card In A Louis Vuitton Wallet Without Ruining It. Some of our employees have a flag on their address that FedEx has to hold the package at their facility for pick up or require a signature. Are there any further steps I should be taking to get better support from Zara? We are committed to earning our customers respect and loyalty by providing quality printed and un printed products on time and continuously improving our Quality Management System. Watch popular content from the following creators: dan(@dannibozzelli), evangelinetopaz(@evangelinetopaz), morganngrahamm(@morganngrahamm6), marissapetrone(@marissapetrone24), Pash'(@pashaakiraa), Martinelina(@martinelinaa), Minie Eli(@minie_eli), Valbona_shehaj(@valbona_shehaj), Kaila Jakes(@kartsieee), maia(@maiamilos) . Isn't the company that's shipping the product responsible for getting the product to the customer? Arshia Singh filed this complaint against Zara Intidex on Jan 11, 2023. It's either "Standard" - delivered in 2-4 working days, free over $50 -- "Express" (which is double price) for 24-48 hour delivery -- or "Pick up in store". File online consumer complaint from any state or district. Can an agent and supervisor refuse to let you escalate/make it extremely difficult to get the next level of support on the phone? Look for a notice of attempted delivery. Closed. Read Less. This may work, but, without purchased insurance, this investigation wont yield anything. Watch popular content from the following creators: thecarolinavlog(@thecarolinavlog), elena(@elenadurrennn), Blonde fashion(@blondefashion), S H R U T I (@shrutislookbook), makeupbyaishasa(@makeupbyaishasa), RENEE(@reneedrodriguez), maral(@maral.abedin), Natalie Tingle(@natalie.tingle), Rachel Hess(@rach.hess . Zara Intidex - Delivered incomplete product and now not doing refund Chaki Sa filed this complaint against Zara on Jul 31, 2022. I would look into that. Our Slogan Clean & Green Pakistan. But this I couldn't, and I believe as a customer we deserve better. We prepare your consumer complaint for consumer court and consumer forum in state or district or any consumer court and forum in India. . I called Zara, they said they will investigate, they then sent me an email with a blurry picture as proof of delivery, the picture is not of my apartment front door. On telling them to refund me my ** Zara Intidex - Refund not received However, there are some conditions that must be met in order for you to be eligible for a refund. **, *** Has Been Delivered To Some Named Vijay Meena. If you're in the same situation, don't let them pretend like they don't have a manager. Press J to jump to the feed. MissionStatement I truly had enough, and I will be #boycottZara. All rights reserved. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. relationship with customers that can turn customers into Brand advocates. Hello, It is now clear that my parcel has been stolen. Op, read this article -- it will explain section 75 and chargeback. So -- Zara has $85 from me. EDIT: Thanks for all the help and advice, folks! A. Alice345 of CA. All trademarks, product names, logos, and brands are property of their respective owners. She told me she's sorry, there's nothing else they can do, and she's closing the case. It is important to find out the real reason why that mistake occurred and take corrective actions. i had ordered a dress worth **** on zara in january and returned it. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Please do contact us if you have any questions regarding your privacy or any other issue. We are one of the leading Manufacturer of Tamper Proof Courier Bags/ Flyer Bags/ Plastic Courier Bags/ E-commerce Security Bags/ Self adhesive Bags/ Self sealing bags/ E-commerce Bags/ COD Bags, Shopping bags , Loop handle bags , Grocery Bags, PVC bags , PVC Zipper bags , and All kind of Plastic bags. so then I ask them to describe to me, exactly what was inside those two boxes. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. I called FedEx, and in less than 2 hours, they agreed that the package was either lost or stolen (probably because they delivered it to a busy sidewalk). Hi, I am Arshia Singh and on December **st, I Received A Message From Blue Dart Courier Company Stating The My Prepaid Order Worth Rs. Track ZARA Order Status 1-855-635-9272 https://www.zara.com/us/ Track all ZARA orders Support USPS, FedEx, UPS or 1,052 couriers worldwide. I have called them. Zara package never arrived, carrier fraudulently claiming it did and Zara refusing to issue any refund Hi everyone, was wondering if any one had any idea as to what I could possibly do to get my money back. Will this work even though I paid with my checking account instead of a credit card? Cookie Notice You should check our detailed article on how brands should First, you must have filed a police report within 48 hours of the package being stolen. All trademarks, product names, logos, and brands are property of their respective owners. Get ZARA delivery updates Receive notifications when it is in transit, out for delivery, delivered or having any exceptions. With Voxya you can convert annoyed customers into loyal customers by offering quick response and resolution. I placed a return before or on January **, ****. Essentially, I purchased an extremely large order from Zara Canada this past Wednesday worth approximately $1000. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. Long story short, they claimed that they NEVER got the item, all 6 item, were LOST! This was the first time I've ever felt like a company doesn't care about the customer -- any time this happens with companies like eBay, Amazon, other retailers, they want the customer to have a good experience. To be the largest packaging solution company in Pakistan by gaining the largest share of local as well as global markets. New comments cannot be posted and votes cannot be cast. Voxya provides tools to quickly respond to consumer concerns by creating frequent responses and pushing them on demand. So, what happens if your package is stolen from your doorstep? Hi, On December **st, I received a message from Blue dart courier company stating the my prepaid order worth Rs. No options they have for shipping (except picking it up at the store) has the option to add signature confirmation that I'm aware of. Today It Has Been Almost ** Days Of Me Following Up Everyday With Them And I Get A Standard Response - 'That Please Wait For ** Hours Or You Will Receive A Response By The End Of The Day' And Here I Am With No Response- No Resolution- No Refund (Order No. Unfortunately, I didnt pay with a credit card. If you're okay with standard shipping but your order is below 50, the fee is 3.95. Rating. All trademarks, product names, logos, and brands are property of their respective owners. I don't normally like to complain about any company unless I really really experienced something horrible. Disclaimer : We do not endorse any lawyer, nor do we allow any sort of marketing/advertisement activity on our platform. You can take action based on time, type or urgency. Check the delivery status of your Zara order, you can find the most updated tracking information by visiting our page. Press J to jump to the feed. Open. Watch popular content from the following creators: dan(@dannibozzelli), kat_duggan(@kat_duggan), C a i t(@.midwest.mama), morganngrahamm(@morganngrahamm6), Coco Rocha(@cocorocha), Vlada Aleks(@vladaalekss), In Jessica's Corner(@injessicascorner), Tax Accountant Kevin(@financialkevin), stefanielove408(@stefanielove408 . Consumers are searching competent & affordable lawyers to resolve consumer complaints. here You should check our detailed article on how brands should And I received my parcel on ** itself. Closed. ***********). He said, "I am the last manager that will be contacting you. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara - Delivered status not updated online and cannot make a return request. it is March now. How AfterShip helped Harrys scale by obtaining carrier data in one centralized place. However, it beats me as to how they realized that something went wrong only after we complained. Contact Customer Service She reiterated that FedEx left it at the door. I will never EVER shop at Zara again. Tel: +92 21 32590135-6 0-14 days. Lesson learnt! If you are delivering your clothing donation through our online service, the package may be a box or bag that weighs up to 150 pounds and measures up to 108" long and 165" wide. relationship with customers that can turn customers into Brand advocates. The short answer is yes, Zara does refund stolen packages. Voxya is an independent platform and it is not affiliated with any Brand, Company, Government agencies or Forums. Now I know about the whole 14 days your money will get refunded. You should check our detailed article on how brands should Zara should have insurance on their packages & I'm sure they're getting their money back for an undelivered package. What do I do? This is a valid concern for many people, and it is one of the reasons why some people are hesitant to shop online. I found one package when I got home. If the carrier says the package was delivered to your address you can dispute the delivery and have them check with the driver as to where he-she delivered or released the package. * Upload professional photograph with clear background, * Upload Your AADHAR card / PAN / Voter ID, Please leave feedback if you like our services, Package marked delivered but never reached me, https://voxya.com/stories/how-companies-should-resolve-consumer-complaints/, Zara Intidex - Delivered incomplete product and now not doing refund, Zara Intidex - Zara charging higher than what is the MRP of the product. I returned an order from Zara and on *th may I received a mail that refund has been initiated but It is high time now that I have not received the refund Zara - Refund not given File online consumer complaint from any state or district. Read more **, *** has been delivered to some named Vijay Meena. Zara Intidex - Zara Refund Issue Order status. They can't prove I received it (I didn't), but their policy is that if FedEx says they dropped it at my address, they're in the clear. I got a refund! and our You can take action based on time, type or urgency. Voxya helps businesses in pacifying an annoyed customer and building trust & long-term relationship with him by responding to his concerns. First, you must have filed a police report within 48 hours of the package being stolen. 1 2 Replies 24 June 2011 at 9:53AM No, there is nowhere further you can escalate it. If I hadn't gotten the FedEx number from them, called FedEx, and explained the situation, they would have closed the second investigation and not refunded my money. We often link to other websites, but we can't be responsible for their content. **, *** Has Been Delivered To Some Named Vijay Meena. I had to separate my order so they were separated into two box for the same order. ", Resolving customer complaints are important to succeed in business. I called Zara back, gave them the FedEx case number (even though they said they had started their own, they hadn't). On 9/10, I gave them a call because I hadn't received the package yet. here RESOLUTION: Even though Zara did not provide it with the order, I managed to get them to give me the FedEx tracking #. It was supposed to be delivered in a Zara shop on 24-25th June. I have received incomplete product, when i returned the product as it was incomplete without a belt, they are denying the refund and returning the product back to me Zara Intidex - Charging More than MRP Get push notifications when there is an update or exception. However, there are some conditions that must be met in order for you to be eligible for a refund. This isn't the first time that this happened. I Don't Know Who That Is And The Order Never Reached Me. 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