Just contact the company or contractor and ask for a reference sheet that includes the dates the jobs were completed. AVOID THEM. Some contacts are legit and others not so sure about. After months of communication they refuse to remove them. Evidently there are many dissatisfied customers. The goal is to create a connection through your profile and quote message, and were here to help you do this. The great thing about Thumbtack is that experts only have to pay for leads, there is no commission fee. You can search for a certain project or service, and Thumbtack connects you to a list of professionals and pricing. The Thumbtack Plus membership is $49 per year at the time of publishing. We have a lot of customers that come to Thumbtack and hire professionals to help them complete their personal projects. Thank you for bringing your concerns to our attention. Thumbtack works by connecting users with local companies and providing general and verified reviews. You can sign up and receive requests for free, and you only pay us when you send the customer a quote. However, most service providers say it is simply not worth the cost per successful quote. BBB Business Profiles are subject to change at any time. Thumbtack is the worst advertising vehicle I have ever used. Hi Quyen. For more information about reviews on ConsumerAffairs.com please visit our This company responds to reviews on average within 7 days. Assuming that the company is completely legit, does Thumbtack really work for professionals looking to grow their business? Team Clark ranks the best cell phone plans and deals! The CCB told me the contractors had no license to operate. Hi Kay, They can review each request and have the option to submit a quote. Furthermore, because they can aggregate so many professionals' payments, they can monopolize the pay-per-click advertising. There is no chat function on their website, or way to contact them without logging in. What You Need to Know. Hope you read this ceo!! Is SammyDress Legit? To get to this page, just copy and paste this link into your web browser's URL. I made my account and was able to view opportunities and even got a lead! For the contractor the amount of real leads changed now some are your competitors, people not looking for service, already hired someone else, etc. Thanks, Bob! You can read how-to articles, browse commonly-asked questions and use the cost estimator to plan ahead. About. Here are some pricing averages for common services in the Oklahoma City area. The letter you received from Thumbtack regarding this was (as usual) not fully truthful. Thumbtack Randomly Put My Pro Account on Hold. (Services, Alternatives, & Review). These companies dont invest tens of millions of dollars without thoroughly researching a companys operations. if i don't get booked, i ll just be paying out money for no reason. You can click Message, Check Availability, Request a Quote, or Contact for Price to start the process. ConsumerAffairs is not a government agency. very curious to know. Of the negative customer reviews, there appear to be several common themes: Some of these complaints pertain to matters that are under Thumbtacks control, while others are not. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. We value you as Top Pro, David, that really shows how great your service is. Privacy Policy | Ad Disclosure, How to Switch Phone Carriers (Without Making a Mistake), Best Credit Cards for Saving and Investing Rewards, Blue Cash Preferred Card from American Express, Best Auto Insurance Companies and Ones To Avoid, Best and Worst Homeowners Insurance Companies, Best Renters Insurance Companies and Ones To Avoid, Renters Insurance: Things to Know Before You Buy, Things to Know Before You Cancel Your Streaming TV Subscription, How To Find the Best Deal on Cheap Internet Service in 4 Steps, Free Advice: Clarks Consumer Action Center, Ask Clark: Submit a Question for the Show. Horrible, money hungry machine. Super disappointing. It is very important to do your own analysis before making any investment based on your own personal circumstances and consult with your own investment, financial, tax and legal advisers. You can, Once I requested the first quote, I just had to checkmark the other businesses that interested me. I really wanted to love using this site. The contractor did in fact destroy the countertops! You might also notice that some businesses have Top Pro status badges on their profile. Thumbtack does have a profile for each service provider that includes pictures of past work, reviews, and licensing information. Thumbtack has responded to all of the Thumbtack complaints brought forth to the Better Business Bureau (BBB). Refund, Delete, Be gone, Bye. Use to be a Great lead producing platform. In addition to helping you hire professionals, Thumbtack offers a variety of other online resources. What a waste of time and money, and so disrespectful. Some also list their costs, or you can call for specific pricing. However, Thumbtack for lawyers should only be a component of your overall digital marketing strategy not your sole growth tactic. I created an account on Thumbtack and asked for a few quotes for a kitchen painting project just to see how the process would go. To find more information about reviews and trust on Sitejabber.com please visit, Backed by the National Science Foundation, Had one person respond then was charged hundreds without a name or an email or. This applies not only to hiring someone through the Thumbtack platform, but to hiring anyone to perform a service. Hired on Thumbtack. We will provide an overview of Thumbtack and discuss the main topics in the various Thumbtack.com complaints. Thumbtack is a technology leader building the modern home management platform. has any other professionals use that site. Enjoy reading our tips and recommendations. More than half the time they do not respond, even when I follow up with a call. The contractors disappeared and refused to refund me. Thumbtack doesn't really seem to do much about complaints, either. This last time, I spent money on an opportunity, the client asked me if I was available to come and I responded "yes", and after that they fell off the face of the Earth. For more information on how to hire a contractor (or any service provider), be sure to check out these six tips. They will steal your money. We're sorry you're still receiving these emails. They're open to changes in your lead to fee ratio if you communicate. Thumbtack is another platform connecting talented individuals to customers, helping them grow their businesses. Thank. To learn more about Top Pro status, Once youve found a few companies with good reviews and high ratings, begin requesting quotes. Steven Spielberg is arguably one of the most famous directors of all time thanks to a number of hugely successful movies like "Jaws," "Raiders of the Lost Ark," "Close Encounters of the Third Kind," "E.T. a representative of your company answered that it was more beneficial to the professionals and that this particular structure would provide more leads and exposure. Since then I have been charged 5 times, trying to get help is like pulling teeth, I had to call as a new customer to speak with someone about my issue since there is no help number to call. I am a Pro Provider on Thumbtack and have been with them from almost the beginning. Thumbtack doesn't seem to use professionals, but rather amateurs, who really don't know what they're doing. Later in the day I went to check my account and realized my account . Unsubscribe easily. I recommend creating an account first since its easy and free. | What You Need to Know about Thumbtack.com Complaints. So the short answer is yes, Thumbtack can be an effective method for generating leads if used properly. Contractor pricing varies based on the service and your location. who is profiting from this ? Neither one of the phone numbers has a live person to talk to. BBB reports on known marketplace practices. They say you can request a refund, but in most case they a denied and you have no way to protest or communicate with anyone live. This is so sad that I was using Thumbtack for a while and unfortunately I have been banned. Well guide you through the process. I waited for four weeks till I cancelled the order and asked for a refund. BBB Business Profiles generally cover a three-year reporting period. Tell us about your experience in our, If you're in the market for a new credit card in 2023, you may be hoping to cash in on the hundreds of dollars in sign-up bonuses offered to new customers. Through the Thumbtack app, people can effortlessly care for their homes confidently knowing what to do, when to do it, and who to hire. You can view cost estimates for popular services and read how-to guides on more than a dozen subjects. just something to consider before people really get wind and analyze the business. It is a scam!! SCAMMERS! While it varies from one business to the next. Both sides Sketchy contractors now and they have $#*!ty and fake leads, Although I wasn't taking damage in the app, I was enjoying it. I Closed my account on 1/15 due to getting charged for business leads that were not even in my category. Allows unlicensed individuals to advertise on platform even though they do a background search that does not check licenses. Thumbtack says it wont share your email address with the pros themselves. It's like they have no concept of the fact that we pros have to pay whenever they respond to our quotes - which is a big rip off. Thumbtack helps take some of that pressure off by connecting you with vetted professionals. Welcome bonuses and offers are a marketing tool that. They sometimes refund these poor quality leads, but admonish you, stating that you are paying for the *opportunity* to match up with new clients. One common Thumbtack service provider complaint that we have not yet addressed is that quote slots (maximum of 5 per lead) are being filled too quickly. No one could explain why they did so. The reason you had a lull in leads we because thumbtack had a manual action penalty levied against them. DO NOT USE, YOU WILL REGRET EVERYTHING!!! Tip for consumers:Anyone using Thumbtack, please, please, please, do your research on the contractor. It comes with a $10,000 money-back guarantee, 20% off on-demand bookings and home specialist support. We never want you to pay to send a quote if its not the perfect fit for your business. "I've been looking at the local providers' space for a long time," says Google. Thumbtack is a website that claims it's "a new way to hire local services." The site serves as an online cork board, where consumers can post help-wanted ads for caterers, music teachers, and other services, and service providers can submit bids for those jobs. Why You Need To Re-Shop Your Car Insurance Right Now. They keep asking for more thorough profiles, when mine are extremely thorough. It wasn't much better as a user, either. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. Safe? In general, reviews from Thumbtack customers are very positive. Pissedconsumer.com, which as the name suggests focuses on negative reviews, gives Thumbtack an overall rating of 2.1 out of 5 based on 1,638reviews. Most recently, they made a few updates to their policies. For service providers, we will address the key questions of Is Thumbtacklegit and Is Thumbtack a scam? For customers, we will investigate the main queries of Is Thumbtack safe? and Does Thumbtack really work?, See Also: Teespring Review | Is Teespring Legit? For a service provider whose overall lead success rate is low, it often ends up costing a hefty sum to get a successful lead. "At GoSite, we are always looking for ways to bring more . To learn more about Top Pro status, visit the website. You can type in the service youre looking for and your ZIP code, using the search bar on the homepage. I would suggest using Home Advisor, Angie's List or even Yelp. See their reviews & get quotes today. but this year something has changed, i haven't got near as much income been paying a lot more with this new system. We're always working to improve and we're disappointed to hear about your experience. About About us Thumbtack is the technology leader building the modern home management platform. I get only "price shoppers" looking for the cheapest possible gig and I pay for the leads I respond to. Thank you, you have successfully subscribed to our newsletter! out of them! In addition to reading reviews, you should take the time to talk with people who have worked with the professionals youre thinking of hiring. I made 2259.00 over three months. We have had lots of issues with this and I have spent so much time and money trying to reach a customer service person to address these issues without success. Some projects are just too big to tackle on your own. SO, it's in their best interest to get you real customers instead of having fake ones hit your account to generate more revenue (like Thumbtack does). To start, you type in what service youre looking for and your area code. Gain trust and grow your business with customer reviews. You never know who you're doing business with. We like that you're expanding your options, Rebecca. Suddenly I was staring down the barrel of over $150 in fees for matching with potential clients. It was easy to locate pros for the task I had and also easy to communicate with said pros. NEVER USE THIS BUSINESS. Thumbtack's revenues have grown 125% year-over-year. Thumbtack is your partner in caring for your largest investment: your home. Instead of the smooth glossy finish they had before they were ruined by the thumbtack contractor. I added a few more details about my project on the website before I requested the quote. They said I had REMOTE work turned on. Once I requested the first quote, I just had to checkmark the other businesses that interested me. He didn't perform any of the services he said he would, the countertops still have cracks and holes all over, the color/finish is SO BAD (which wasn't the case at all before), and the countertops feel like sandpaper! The general proposition from service providers is that the model should be changed in their favor. Also the potential clients often ghost you (are unresponsive) and don't care after you respond to them the first time. Copyright 2022 Consumers Unified LLC. The community at Thumbtack is very supportive of each other. When faced with a lengthy list of minor repairs to bring the sale of our long-time family home to close, I'm fortunate to have found Odd Job Bob, a handyman service owned and operated by someone who is something of a Renaissance man of home repair. Thumbtack does offer an upgraded Plus membership for $49 per year. I had a hard time finding many contractors on Thumbtack that were available and was down to a single contractor that had good reviews, but didn't have any specific reviews or pictures from customers for a project that was super similar to this one. Although there are many negative reviews from service providers there are also some positive ones. I spent 1200.00 on leads. I sent an email to support and they reiterated the refund policy instead of take my dispute into consideration. The Truth Flooring provides Tile Installation and Replacement, Floor Installation or Replacement services. *In Canada, trademark(s) of the International Association of Better Business Bureaus, used under License. To get to this page, just copy and paste this link into your web browser's URL. Today I discovered that the thumbtack is withdrawing money from my account, these guys do not care about you, of course they will not return the money, well, I read similar comments with the same problem as I have. Something to consider before people really get wind and analyze the business instead of the Thumbtack,. The Thumbtack platform, but rather amateurs, who really do n't get booked, I ll just be out... A service the dates the jobs were completed but to hiring anyone to perform a.! A background search that does not check licenses to improve and we 're always working improve! A while and unfortunately I have n't got near as much income been paying lot! 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Only have to pay to send a quote or service, the truth about thumbtack licensing.... Has responded to all of the phone numbers has a live person to talk.. Assuming that the information provided is accurate check out these six tips licensing information applies not only to hiring to... Submit a quote, I ll just be paying out money for no reason we have a of! Work for professionals looking to grow their businesses without thoroughly researching a companys operations companies good...