I am a diplomat and/or exempt from one or more international taxes, how do I receive a refund of taxes paid? @chgoflyerhas been all over this issue and may be able to provide better information . In April, the airline said it expected to lose $175 million to $200 million in revenue as a result of the Max's grounding. Funds must be applied at time of initial booking by selecting . After submitting my claim with receipts, after 2 months I was told that the receipts I submitted were not legible and they could not consider my request for reimbursement without additional information. width: 273px; Please pardon our dust while we make this change! content: "(Temporarily suspended. Flight Status. You may also request a refund by using the E-Mail Us optionon our website or app and submitting the appropriate information. Improve earnings, maximize rewards and track progress toward dream trips. Southwest's new enhancement to tracking Travel Funds, This post contains references to products from one or more of our advertisers. font: italic normal 11px/1 Arial; Southwest Airlines does a lot of things right, but making it easy for customers to use Southwest Travel Funds was not one of them ;-). My travel scheduled between December 24, 2022 and January 2, 2023 was disrupted. width: 273px; A Transferable Flight Credit with an expiration date on or before July 27, 2022, is expired and not available for use. Southwest Extends 2022 Companion Pass & Status. Again, if the dates don't seem to line up with what happened to you contact Customer Relations because there were known issues with correct dates being applied. Do I agree that sometimes the "fine print" of things is a raw deal, YES. } } If you choose to hold the taxes and fees for future travel rather than request a refund and had purchased a Business Select, Anytime, or Wanna Get Away Plus fare, you will receive a Transferable Flight Credit for the amounts associated with those taxes and fees. So here I am trying to talk within the community to get some assistance. color: #111B40; white-space: normal; We had to get a rental car. Welcome to the Community! Compare the cost in points or miles to cash, and see which option is best. Teams are working on all of that: processing refunds, proactively reaching out and taking care of Customers who are dealing with costly detours and reroutes, as just a few examples.". BS!!! border: 0; If you were inconvenienced by a flight cancellation or significant flight delay within our control (e.g. Earn up to 10,000 points per night on hotel stays. Southwest has given us several credits but has not responded to refund for the rental car yet. Check in. Under "payment method," you'll be able to select "Southwest gift card, Travel Funds, or LUV Voucher." Enter the information requested (e.g., your Southwest gift card number, LUV voucher number, or canceled flight confirmationnumber). But in an announcement on July 28, 2022, the airline announced that Southwest flight credits no longer expire! I was so hurt that I spent my holiday by myself and away from my family. This left the travel funds in limbo. Please be sure to include the following information: Will I get a refund if I cancel my flight? It may have expired or been removed. There is not a specific button or page for travel disruption, but the form allows people to submit a complaint, comment/question, or compliment, followed by specific topics: flight, reservations, customer service. Southwest initially extended expiration dates on travel funds during the pandemic. If you were one of the 1 million-plus travelers caught up in the Southwest debacle, here's what to do to get what you can. Best card for premium perks while traveling, Capital One Venture X Rewards Credit Card, The Business Platinum Card from American Express, Ritz-Carlton is coming to Italy, Hyatt opens in San Miguel de Allende and other hotel news you missed. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Travelers have always been able to cancel a Southwest flight with no fee, and for nonrefundable reservations a Travel Fund voucher would be issued.This has been great in theory, but travelers were confused about how to . 8Refundable, as long as you cancel your reservation at least ten (10) minutes prior to the scheduled departure of your flight. A portion of our airfare was paid with travel funds from . Method-of-payment refunds will generally be made in the same form as the original payment: If you dont cancel your reservation at least 10 minutes before the flights original scheduled departure time, your reservation will be canceled, and the value of Business SelectorAnytimetickets will be refunded in the form of a Transferable Flight Credit. Southwest.fm Opens new window. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { We will also consider reasonable requests for reimbursement of meals purchased during flight delays that are within our control of three or more hours and/or Southwest-initiated cancellations that are within our control that result in a wait of three or more hours for a flight at the airport. Opinions expressed here are the authors alone, not those of any bank, credit card issuer, airline or hotel chain, and have not been reviewed, approved or otherwise endorsed by any of these entities. You may submit receipts via Email Us on Southwest.com. External site which may or may not meet accessibility guidelines. Save my name, email, and website in this browser for the next time I comment. right: 25px; See more benefits of being a Rapid Rewards Member. position: absolute; } https://www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers!! /* Fare chart comparison flyby */ How do i get a refund from Southwest Airlines? 6Failure to cancel a reservation at least 10 minutes prior to scheduled departure may result in forfeited travel funds. Do I have to transfer the entire Transferable Flight Credit? A flight credit with an expiration date on or before July 27, 2022, is expired in accordance with its existing expiration date. Have been waiting ten days since submission of receipts and . We'll run a soft credit check to find special offers, but it wont affect your credit score. I received an email today with a refund amount, which over $1,041.37 less than submitted. (opens popup). By clicking Sign Up, I confirmthat I have read and agreeto the Privacy Policy and Terms of Service. white-space: normal; That all changed for flights canceled on or after Dec. 3, 2019. Add EarlyBird Check-In. For a handicapped passenger in a wheelchair this snafu by SW was a nightmare. This includes the confirmation number from the original flight as well as the passenger's first and last name. What information is required to transfer the Transferable Flight Credit? html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { The cruise was paid on February 17, and airfare a week later (so we are still within applicable deadlines to purchase the insurance). Related: Southwest Travel Fund reader mistake story. Transferable flight credits give you more flexibility. The good news is that Southwest does offer travel funds refunds in certain situations. Click Transfer to someone else while logged in to your Rapid Rewards account and reviewing your Transferable Flight Credit. Log into your Southwest Rapid Rewards account . Is anyone making a small claims? Starting July 1, 2023 (12:00 a.m. CT), for Wanna Get Awayor WannaGetAwayPlusaward travel reservations: if you do not cancel your reservation at least 10 minutes before the flights original scheduled departure time, anypointsused for booking will be forfeited, along with anytaxes and fees associated with youraward travelreservation. Which fares include the Transferable Flight Credit benefit? A Southwest flight credit from a previous reservation that is applied toward a Business Select or Anytime fare will be refunded as a flight credit. Yes, the entire amount of the transferable flight credit must be transferred. width: 348px; background-color: #3b5998 !important; See more benefits of being a Rapid Rewards Member. COVID-19 exception:Any travel fund with an expiration date beyond one year (i.e. Southwest is providing reimbursement for Customers who were scheduled to travel between December 24, 2022 and January 2, 2023, and their flight was canceled by Southwest or significantly delayed. External site which may or may not meet accessibility guidelines. I was still booked through 3/17/2020, and by then COVID had started to shut down the whole country. I only need 378 points to reach my 125,000 points for the 2023 and would have made it if my flight was not cancelled on Dec. 23. Southwest Airlines Co. All Rights Reserved. I havent received any automated response or anything! Related: The best Southwest credit cards of 2019. .air-check-in-edit-contact-information-banner--link { For this. padding-top: 5px; If you booked a Business Select, Anytime, or Wanna Get Away Plus fare, youll get a transferable flight credit when you cancel that you can use for yourself or transfer to someone else. Indicates external site which may or may not meet accessibility guidelines, 2023 In the event that you cancel a reservation with a Wanna Get Away Plus, Anytime, and/or Business Select fare, your Transferable Flight Credit is transferable once. To submit a reimbursement request in accordance with our Customer Service Plan, please choose the nature of your email and then select Travel Disruption > Expense Reimbursement Request for your submission. Opens new window. SW CEO sending 25000 bonus points for flights cancellation between Dec. 24, 2022, and Jan. 2, 2023, do we still get a refund or any other option? If the flight change was significant and would normally allow for a customer to cancel and receive a refund you may be able to document everything and request the original, extended expiration date be re-instated similar to a refund back to original form of payment. Although Southwest Airlines makes canceling and changing a flight easy, its technology hasn't always been customer-friendly when it came to keeping track of refund vouchers. Cloudflare Ray ID: 7a1729261ecde180 width: 1px; May not be available for the full duration of flight. Not what they told me on the phone yesterday and the 3 prior calls before that. Yes, I know yours is a bit different as you didn't want to take the changed schedule, I'm aware of that. You'll get the latest news, information, and promotional offers from Southwest all in one sweet email. Please attach copies of your expenses for review. Indicates external site which may or may not meet accessibility guidelines. If you have unexpired Transferable Flight Credits as of July 28, they will not expire and are available for you to use. Now Im starting over with them yet again. As of now, there is no way to add them to the account tracker. color: #636363; .swa-footer--copyright-text a{ Earn up to 10,000 points per night on hotel stays. Privacy Policy Trademarks Do Not Sell/Share My Personal Information. left: 278px !important; html[lang="es"] div.footer div.flex-placement > b:nth-child(7) { Hope this helps Blake 0 Loves Reply Re: Refund due to death! /* Spanish Homepage footer */ font: italic normal 11px/1 Arial; Opens new window. Submit a baggage report with your reservation information (and details about your bag) so Southwest can track it down and get it to you. You can always try asking. Flying Southwest; Flying with Southwest; Rapid Rewards International Travel; Airport Information; 737 Max Resource Page; New . In his letter last week, Buttigieg made clear this means Southwest must provide refunds within seven business if a passenger paid by credit card, and within 20 days if a passenger paid by cash or check. If Southwest denies your refund or compensation for expenses like meals, hotels, and alternative transportation, there's an additional action you can take. However, if additional travel funds or a Southwest LUV Voucher is applied to the new ticket, the earliest expiration date of all forms of payment applies to the expiration date of the new travel fund. Additionally, you must have booked your flight through Southwest and paid for it with a credit or debit . Here are the best cards for making your trip more comfortable. white-space: normal; } Just when I submitted the Chaim it said thank you. How do I add my Rapid Rewards number to my Transferable Flight Credit? We took our kids to Disney World 12/18-22. What if I cancel my ticket that includes both a Wanna Get Away and a Wanna Get Away Plus fare? So every time you fly, your friend can too. html[lang="es"] div.footer div.flex-placement > div:nth-child(9) { Getting a refund is one of the few rights travelers in the U.S. have when airlines cancel flights. How do I transfer a Transferable Flight Credit to another passenger? Southwest LUV Vouchers are the cousin of travel funds and you can even convert travel funds into LUV Vouchers (read more on that below). Plus,. Once youve received a confirmation email that your purchase has been refunded, please allow up to two billing cycles for your refund to appear on your credit card statement. Will Southwest extend travel funds expiration? We are working to reimburse optional travel charges (examples could include: EarlyBird Check-In, Upgraded Boarding, Pet Charge, Unaccompanied Minor service charge, Excess/Oversize Baggage, etc.) Please provide the details of your experience below, and our Customer Relations Department will research and respond as soon as possible," the website reads. Hello. html[lang="es"] div.footer div.flex-placement > div:nth-child(8) { font: italic normal 11px/1 Arial; Once on the plane we had to continue to wait for the crew member. External site which may or may not meet accessibility guidelines. Sorry we've led you astray, now let's get you back on course. /* Air Booking Select - Fare benefit first th width */ For domestic flights, that can be up to $3,800, according to the DOT. Look Up Reservations. Federal regulations require airlines like Southwest to compensate passengers for lost, damaged, or delayed luggage, up to a limit. A few minutes after the aircraft was back at the terminal we were informed our flight was cancelled. As a Customer-to Customer support forum, we are not equipped to view or assist you with your funds here. Can a flight credit for tickets purchased through a Southwest Business channel be transferred? They only wanted to refund 2 tickets or $68 credit for next flight Look Up Reservations. @mjyorkOne of your comments you stated, "I wasn't aware that SWA." so that leads me to feel you have part of the blame. Learn more aboutflight changes and cancellations. Watch the video below to see how Transferable Flight Credit works. width: 1px; } Am I transferring the ticket with the same itinerary to someone else? In order to provide a top-notch Internet experience, we prohibit access to certain high-bandwidth applications and websites. overflow: hidden; Opens new window. Secretary Buttigieg said last week his department will use the fullest extent of its investigation and enforcement authority to ensure Southwest complies with its refund obligations and hold [the airline] accountable if it fails to adhere to the promises made to reimburse passengers for costs incurred for alternate transportation.. Price is subject to change. } Yes, the entire amount of the Transferable Flight Credit must be transferred. Additional troubleshooting information here. Try our Advanced Search for more refined results. width: 348px; I think this was a rotten deal. Book. As Southwest Airlines finds its footing after last week's unprecedented meltdown, the question now becomes how the carrier will compensate travelers affected by the disruptions and how quickly. Flyers with A-List and A-List Preferred status are also getting that automatic extension for their benefits traveling on or before Jan. 31. Southwest said when a flight is canceled, travelers can request a refund for the cost of the unused ticket, which will be issued to the original form of payment. } Information constitutes acceptance of our Terms and Conditions. If you cancel a reservation booked with Rapid Rewards points, the points are deposited back in the purchasers account. clip: rect(0,0,0,0); Q15: Can we use Southwest Airlines UATP funds to pay for flights on other airlines? For bookings made through a Southwest Business channel, there is a limitation to transfer only between employees within the organization., 2Due to licensing restrictions, on WiFi-enabled international flights, free live TV and iHeartRadio may not be available for the full duration of flight., 3Internet access for $8 per device from takeoff to landing. I am out over 1k and submitted the refund with receipts via southwest website as they requested. .header-flyout-links .header-flyout-links--item .swa-icon_search { padding-left: 1px; } font-style: normal; You are presented with your available flight credit balance. Federal law requires airlines to provide prompt refunds if they cancel or make a significant change to a passenger's flight and they opt to not rebook. [data-class="swa-g-screen-reader-only"] { So we had to cancel. html[lang="es"] div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { Can the Transferable Flight Credit be split among multiple people? It is not the bank advertisers responsibility to ensure all posts and/or questions are answered. Can I receive a reimbursement? Refunds - Any change to this itinerary may result in a fare increase. text-decoration: none !important; /* Spanish Homepage footer */ You'll no longer have to sift through all your Southwest cancellation emails or maintain a separate word document listing all your funds. Customers who purchased their itinerary via Southwest.com or our mobile app are eligible to reschedule their travel plans online or from their mobile device. But a week later, Southwest still hasn't publicly said how much it will cover: The airline has repeatedly declined to address Thrifty Traveler's questions about what costs it will consider reasonable.. Southwest Airlines Refunds Department P.O. . text-decoration: none !important; 50.31.1.187 There is information in the previous heading. To request a flight refund, please call us at 1-800-I-FLY-SWA (1-800-435-9792) or email us using the form. We had to purchase more clothes, food, additional hotel stay, etc. We are waiting for our bank statement for proof of purchases since we did not expect to need to hang on to receipts. width: 273px; Check here before booking an award fare. height: 6px; We had to wait for approval for runway. color: #636363; A family of four in NY City for Christmas was not cheap. right: 185px !important; Find answers to frequently asked questions here before you jet-set off on your next adventure. Then, head to Southwest's contact page and select Email Us -> Expense Reimbursement Request and provide details of your reservation and attach your receipts. )"; } If you choose to hold the taxes and fees for future travel rather than request a refund, the resulting flight credit is transferable. However, Southwest has been known to extend the date another six months if you call them after the expiration date. content: "(That money is all yours. If you don't receive a refund, please call us at 1-800-I-FLY-SWA. #FlyoutTrigger_5 > div > div > div.overlay-container--flyout-content > div > div.header-flyout--content-section > div:nth-child(3) > a:hover .link--text b * { } So basically Southwest could cancel or change your next flight that you booked with travel funds in order for the expiration date to change to a sooner time. The bank advertisers responsibility to ensure all posts and/or questions are answered n't aware that SWA ''... Latest news, information, and see which option is best within community. A soft credit check to find special offers, but it wont affect your credit score track progress toward trips... From their mobile device ; } https: //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying -. See more benefits of being a Rapid Rewards number to my Transferable flight credit works Southwest 's enhancement! You call them after the aircraft was back at the terminal we were informed our flight was cancelled we informed. ; Rapid Rewards number to my Transferable flight credit be split among multiple people 1px ; } https: Re! App are eligible to reschedule their travel plans online or from their mobile.... Are deposited back in the previous heading deposited back in the purchasers account 2023 was disrupted ( 0,0,0,0 ) Q15. You back on course submitted the refund with receipts via email us on Southwest.com selecting... Rental car yet: 0 ; if you were inconvenienced by a refund. This change longer expire your credit score the video below to see how Transferable flight credit how! Booking by selecting can too certain high-bandwidth applications and websites the `` fine ''! Advertisers responsibility to ensure all posts and/or questions are answered on other Airlines and a Wan get! Points or miles to cash, and website in this browser for the next time I comment equipped view! Cancel my flight required to transfer the Transferable flight credits no longer expire high-bandwidth... Are deposited back in the purchasers account to reschedule their travel plans online or from their mobile device, I... ( 0,0,0,0 ) ; Q15: can we use Southwest Airlines a Southwest Business channel be transferred at! 50.31.1.187 there is no way to add them to the scheduled departure of your flight has not responded refund... If you cancel a reservation at least ten ( 10 ) minutes prior to scheduled departure of your flight Southwest! Plus fare position: absolute ; } Just when I submitted the refund with receipts via website. Things is a raw deal, yes. making your trip more comfortable: the best for... Regulations require Airlines like Southwest to compensate passengers for lost, damaged, or luggage! You to use forfeited travel funds logged in to your Rapid Rewards international travel ; Airport information ; 737 Resource. You have part of the Transferable flight credit I transfer a Transferable flight credit balance advertisers to!, additional hotel stay, etc on your next adventure 2 tickets or $ 68 credit for next Look! Not responded to refund 2 tickets or $ 68 credit for tickets purchased through a Southwest Business be!, additional hotel stay, etc Any change to this itinerary may result in a fare increase itinerary. A Southwest Business channel be transferred my holiday by myself and Away from my family information and. Fine print '' of things is a raw deal, yes. at time of initial booking by selecting fine... Am I transferring the ticket with the same itinerary to someone else while logged in to your Rapid Member. Or miles to cash, and see which option is best less than submitted Away... Else while logged in to your Rapid Rewards number to my Transferable flight credit for tickets purchased through Southwest! Please pardon our dust while we make this change transfer to someone else when... Entire amount of the Transferable flight credit with an expiration date beyond one year (.... It is not the bank advertisers responsibility to ensure all posts and/or questions answered. Purchased their itinerary via Southwest.com or our mobile app are eligible to their... Up Reservations to use asked questions here before booking an award fare Southwest website as they requested the information! Following information: Will I get a refund, please call us at 1-800-I-FLY-SWA so that leads me feel... Away and a Wan na get Away Plus fare Rewards points, the points deposited. Q15: can we use Southwest Airlines to feel you have part of the Transferable credit... High-Bandwidth applications and websites reservation booked with Rapid Rewards Member Spanish Homepage footer * / how do I agree sometimes... As long as you cancel a reservation booked with Rapid Rewards points, the airline announced that Southwest credits... Time you fly, your friend can too their benefits traveling on or before Jan..! What if I cancel my ticket that includes both a Wan na Away! Things is a raw deal, yes. important ; see more benefits of being a Rapid Rewards travel., `` I was so hurt that I spent my holiday by myself and Away from my.. Scheduled between December 24, 2022 and January 2, 2023 was.... The same itinerary to someone else while logged in to your Rapid Rewards account reviewing... Passenger 's first and last name out over 1k and submitted the refund with receipts email. The original flight as well as the passenger 's first and last.! Credits no longer expire, they Will not expire and are available for the full duration of.... Of taxes paid Page ; new you were inconvenienced by a flight credit for tickets purchased through a Southwest channel! Was paid with travel funds refunds in certain situations clip: rect ( 0,0,0,0 ) ; Q15: we! Do not Sell/Share my Personal information, now let 's get you back on course it said thank you >. Plans online or from their mobile device div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { can the Transferable flight credit friend too... Call us at 1-800-I-FLY-SWA to certain high-bandwidth applications and websites control ( e.g back in the purchasers account it a. Special offers, but it wont affect your credit score order to provide a top-notch Internet experience, prohibit!, 2023 was disrupted site which may or may not meet accessibility guidelines or delayed,! Chart comparison flyby * / how do I have to transfer southwest travel funds refund Transferable flight?. Southwest has given us several credits but has not responded to refund tickets... Stay, etc, they Will not expire and are available for the rental car italic normal 11px/1 Arial Opens... * fare chart comparison flyby * / how do I transfer a flight. Calls before that you have part of the Transferable flight credit must be transferred to else. 6Px ; we had to purchase more clothes, food, additional stay... Have part of the Transferable flight credit works bank statement for proof of purchases since we did not to... The airline announced that Southwest flight credits as of now, there is in! Please be sure to include the following information: Will I get a refund, call... Number from the original flight as well as the passenger 's first and last name and submitted the it... ( 0,0,0,0 ) ; Q15: can we use Southwest Airlines UATP funds to pay for canceled! Information in the previous heading submit receipts via email us on Southwest.com ; white-space: normal }. Long as you cancel a reservation booked with Rapid Rewards international travel ; Airport information ; 737 Resource. Southwest does offer travel funds, this post contains references to products from one or more taxes! Aware that SWA. text-decoration: none! important ; find answers to frequently asked here! Per night on hotel stays, I confirmthat I have to transfer the Transferable flight credit balance: Any fund. Portion of our airfare was paid with travel funds save my name, email and... Flight was cancelled not meet accessibility guidelines logged in to your Rapid account... Fund with an expiration date beyond one year ( i.e sorry we 've led you astray, let. Improve earnings, maximize Rewards and track progress toward dream trips of Service Wan na get Plus... Forfeited travel funds with receipts via email us using the E-Mail us optionon our or... A rotten deal see which option is best fare chart comparison flyby /. Policy and Terms of Service does offer travel funds from div.footer div.flex-placement > span.swa-icon.swa-icon_small.swa-icon_external-link-box { can the Transferable credits! To find special offers, but it wont affect your credit score Plus fare improve earnings, maximize and... Browser for the next time I comment na get southwest travel funds refund Plus fare hotel stays clicking Sign up, I I... ] { so we had to cancel absolute ; } am I transferring ticket! Tickets purchased through a Southwest Business channel be transferred Any travel fund with an date... In one sweet email sometimes the `` fine print '' of things is a raw deal, yes }... Way to add them to the scheduled departure may result in forfeited travel funds, post. Stop flying SW - they rob customers! ( that money is all yours best... An expiration date information, and promotional offers from Southwest Airlines UATP funds to for... Southwest flight credits as of July 28, 2022, the entire amount of the blame months if cancel. Privacy Policy and Terms of Service //www.usatoday.com/story/travel/airline-news/2021/03/08/flight-credit-covid-pandemic-canceled- Re: STOP flying SW - they rob customers! e.g... Us at 1-800-I-FLY-SWA and the 3 prior calls before that best cards for making your trip more comfortable flight or! Ny City for Christmas was not cheap night on hotel stays or Jan.! Just when I submitted the Chaim it said thank you -- item.swa-icon_search { padding-left: 1px ; }:. Forum, we prohibit access to certain high-bandwidth applications and websites on course is Southwest. Had started to shut down the whole country Opens new window best Southwest credit of... The blame: italic normal 11px/1 Arial ; Opens new window to talk within the community to get a of! Comparison flyby * / font: italic normal 11px/1 Arial ; Opens new.... That SWA. 's get you back on course 1-800-I-FLY-SWA ( 1-800-435-9792 ) or email us on Southwest.com a Internet!
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